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Android Fully Managed - Backup & Restore

%3CLINGO-SUB%20id%3D%22lingo-sub-870368%22%20slang%3D%22en-US%22%3EAndroid%20Fully%20Managed%20-%20Backup%20%26amp%3B%20Restore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-870368%22%20slang%3D%22en-US%22%3E%3CP%3EWith%20the%20requirement%20to%20factory%20reset%20mobile%20devices%20to%20enroll%20into%20Android%20enterprise%20(Fully%20managed)%2C%20it%20is%20becoming%20increasingly%20more%20apparent%20that%20a%20solution%20to%20backup%20data%20on%20pre-factory%20reset%20devices%20and%20then%20restore%20said%20data%20onto%20the%20post-factory%20reset%20devices%20is%20needed.%20At%20the%20moment%20it%20appears%20that%20all%20restore%20functionality%20is%20disabled%20in%20the%20android%20fully%20managed%20solution.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20would%20have%20previously%20used%20Samsung's%20smart%20switch%20application%2C%20which%20is%20now%20blocked.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAn%20example%3A%20-%3CBR%20%2F%3E%3CEM%3E%3CSPAN%3E-%20User%20currently%20has%20a%20legacy%20managed%20device%2C%20loaded%20with%20photos%2C%20messages%20and%20configurations.%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%3CSPAN%3E-%20In%20order%20to%20migrate%20to%20Android%20fully%20managed%2C%20user%20needs%20to%20factory%20reset%20phone.%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%3CSPAN%3E-%20User%20wants%20to%20migrate%20all%20data%20onto%20the%20newly%20managed%20device%20post%20factory%20reset%2C%20however%20all%20restore%20functionality%20is%20disabled%20in%20a%20fully%20managed%20device.%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThis%20case%20example%20is%20stopping%20us%20from%20progressing%20forward%20with%20Android%20fully%20managed.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CFONT%20face%3D%22inherit%22%3EAny%20ideas%2Fworkarounds%20would%20be%20greatly%20appreciated%3F%20-%20%3C%2FFONT%3E%3CEM%3E%3CFONT%20face%3D%22inherit%22%3EWe%20have%20been%20%3C%2FFONT%3Etrialing%3CFONT%20face%3D%22inherit%22%3E%26nbsp%3BSamsung%20cloud%20but%20have%20found%20this%20to%20be%20relatively%20unreliable.%3C%2FFONT%3E%3C%2FEM%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CFONT%20face%3D%22inherit%22%3EThanks%20in%20advance!%3C%2FFONT%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-870368%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-871913%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20Fully%20Managed%20-%20Backup%20%26amp%3B%20Restore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-871913%22%20slang%3D%22en-US%22%3ECommenting%20to%20show%20support%20of%20this%20idea.%20This%20is%20something%20that%20just%20needs%20to%20be%20implemented.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-875460%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20Fully%20Managed%20-%20Backup%20%26amp%3B%20Restore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-875460%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20obstacle%20is%20present%20in%20Android%20Enterprise%20fully%20managed%20for%20Citrix%20XenMobile%20as%20well.%20This%20appears%20to%20be%20a%20limitation%20of%20the%20Android%20Enterprise%20mode%2C%20as%20per%20Samsung's%20support%20article.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.samsungknox.com%2Fhc%2Fen-us%2Farticles%2F360021410234-Does-Knox-Manage-support-Samsung-Back-up-and-Restore-%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.samsungknox.com%2Fhc%2Fen-us%2Farticles%2F360021410234-Does-Knox-Manage-support-Samsung-Back-up-and-Restore-%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-877354%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20Fully%20Managed%20-%20Backup%20%26amp%3B%20Restore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-877354%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F413610%22%20target%3D%22_blank%22%3E%40ChrisH1994%3C%2FA%3E%26nbsp%3BI%20understand%20your%20point%20and%20I%20don't%20think%20there%20is%20a%20current%20solution%20for%20this.%20For%20photos%20I%20can%20recommend%20the%20Onedrive%20app%3F%20That%20might%20be%20an%20option%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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ChrisH1994
Visitor

With the requirement to factory reset mobile devices to enroll into Android enterprise (Fully managed), it is becoming increasingly more apparent that a solution to backup data on pre-factory reset devices and then restore said data onto the post-factory reset devices is needed. At the moment it appears that all restore functionality is disabled in the android fully managed solution.

 

We would have previously used Samsung's smart switch application, which is now blocked.

 

An example: -
- User currently has a legacy managed device, loaded with photos, messages and configurations.

- In order to migrate to Android fully managed, user needs to factory reset phone.

- User wants to migrate all data onto the newly managed device post factory reset, however all restore functionality is disabled in a fully managed device.

 

This case example is stopping us from progressing forward with Android fully managed.

 

Any ideas/workarounds would be greatly appreciated? - We have been trialing Samsung cloud but have found this to be relatively unreliable.

 

Thanks in advance!

3 Replies
Commenting to show support of this idea. This is something that just needs to be implemented.

This obstacle is present in Android Enterprise fully managed for Citrix XenMobile as well. This appears to be a limitation of the Android Enterprise mode, as per Samsung's support article.

 

https://support.samsungknox.com/hc/en-us/articles/360021410234-Does-Knox-Manage-support-Samsung-Back...

@ChrisH1994 I understand your point and I don't think there is a current solution for this. For photos I can recommend the Onedrive app? That might be an option?

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