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Oct 24 2022 07:00 AM - Oct 27 2022 12:00 PM (PDT)

Android Enterprise System update expected behavior

Occasional Contributor

What would be the expected behaviour when we set the System update to Automatic in the Android Enterprise Device restriction profile? 

bjcls_0-1660205583048.png

We have several devices rebooting "randomly" and without notification and when we check the dumpstate logs, these reboots were triggered by an update: Canonical boot reason: reboot,enterprise,mainline_updbug. According to the Android documentation this could be correct: Enterprise OTA Updates  |  Android Open Source Project

bjcls_1-1660205745471.png

Since we don't see the same behaviour on all devices, while they share the same Update policy, I'm not sure what to expect from this setting? 

3 Replies
Hi @bjcls ,
If updates for the mainline APKs fail, then rollback happens, which eventually causes a sudden reboot. Follow the steps in this link to fix this: https://intuneirl.se/home/f/android-enterprise-device-reboots-on-its-own
Br/
Somesh
If my reply helped or if it fixed your problem, please mark it as the answer.
Hi @somesh_pathak,
The dumpstates from our devices are showing "enterprise" as a reason for the reboot and according to Samsung support these are OTA updates, but it doesn't explain why some devices will reboot and others don't.
Hi @bjcls, you have to capture the logs within 15 mins after a reboot.