02-11-2020 02:44 AM
02-11-2020 02:44 AM
HI Wonder if anyone else is experiencing this.
We have a strange issue where Android Enterprise devices are failing to register for all users. The device installs authenticator and Intune and enforces our pin code policy and at the last step after the final login the device fails with a generic error. "Something went wrong"
Interestingly though after 1800 GMT the phones registered and it works ok up until after 0900 GMT when they start failing again.
We are looking at stating to roll out over 200 devices and this is causing us no end of issues with sheduling. I have logged a cal with Microsoft but not gotten very far. Is anyone else having any issues?
02-12-2020 12:14 AM
@Thijs Lecomte We do. We have restrictions in place to stop the enrollment of personal devices. Our enrolment is done via and MDM policy in Samsung Know that has the token for enrolment.
This has been working well up until we began to roll out devices.
We just get the "something went wrong" retry error. When I checked this morning I am seeing devices in Intune marked as Not evaluated even though the device did not complete the registration process
02-12-2020 01:07 AM
Check ownership type and change to corporate if shows personal? Then give it another try.
02-12-2020 01:16 AMSolution
I have exactly the same problem third day in a row. Intune enrollment does not work from 9 a.m. to 5 p.m everyday.
02-12-2020 02:15 AM
@Kanoni40 We are having the same issue since yesterday. Android Enterprise devices (using QR during enrollment process) are failling. The device cannot be registered. This issue occurs using with all the devices and all the accounts...
02-12-2020 04:21 AM
Exactly the same. When I check back later on (say 4 hours) the devices show as registered and as not evaluated. I logged a call wit support but I'm not getting very far.
02-12-2020 04:24 AM
@miguelanyez We are using Knox but its the same process. The devices fail. If you check back after a few hours you will see them registered in device management with not evaluated against them. Have you logged a call?
02-12-2020 04:28 AM
@Moe_Kinani When devices register they are fine as corporate. We use knox with the token in a MDM profile, so the devices register as corporate. This only fails between 0900 and 1800 GMT
02-12-2020 05:17 AM
@Moe_Kinani We turned of the restriction for personal devices with microsoft and it still failed
02-12-2020 05:44 AM
@Kanoni40 we are having the same Issues since Monday 3rd. registered 2 before 9am GMT then stops working after 9am.
02-12-2020 06:41 AM
@Kanoni40 we open a ticket with Microsoft and now the issue is solved "we had a service outage yesterday and should be solved. Check again"
02-12-2020 07:48 AM - edited 02-13-2020 03:35 AM
I am also having issues with enrolled Samsung tablets in Intune, and if I attempt to re-enrol (after removing the work profile and reinstalling company portal) it does not work.
So I think there is an issue with Intune and Company Portal!
Check out my post here:
02-13-2020 12:06 AM
@miguelanyez Thankf for the info I'll try again after 9:00am. I logged a call with Microsoft too and have had nothing back. The problem I have is we are rolling out over 2000 devices to critical workers, so we kind of need a definitive answer from Microsoft that it is resolved .
In a weird way its good to know its not just us though
02-13-2020 02:57 AM
@Kanoni40 Hi tried a few devices there and they all successfully registered. I still haven't had official word from Microsoft that it has been resolved but its better than it was. We are going to try again in an hour to confirm.
05-06-2020 06:01 PM - edited 05-06-2020 06:02 PM