Accidentally clicked "Retire" on a devices in MDM intune portal now cannot login to the account

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MVP

I have accidentally clicked the "Retire" button on the Windows 10 device and now I'm unable to login. I tried to boot from safe mode to do login with an admin account didn't work, tried to factory reset, and that too didn't work - every time asks me to enter the Bitlocker recovery key which I no longer have access to. I'm afraid how I can get into Windows again. 

3 Replies
In the past it was possible to boot into safe mode, but not sure if that still works. Generally I assume that when a device is retired, that’s about it and it would need to be fully reset.

Sometimes the backend is slow and device info can still be retrieved but I wouldn’t bet on it. Is the device still listed in Azure AD or is it completely gone already? Recovering bitlocker is impossible without the recovery key.

@pvanberlo I tried safe mode, that didn't even allow, asked the BitLocker recovery key. The device is completely gone from the MDM portal and not even a single clue about it. I got lost nowhere. It appears to be that the only option is to clean install the Win10 OS using a USB bootable stick. That way I can format the disk and clean install. What's your take? 

I would indeed recommend to wipe it and do a clean install. At one of my previous employers, during bitlocker encryption, they actually showed a dialog box with the recovery key and asked people to store it in a 'safe and secure place' in case it's needed. That was more or less done because a high number of bitlocker setups caused the next reboot to prompt for the bitlocker recovery key, but I can imagine something like this might be useful for the future. Or just try to not click the retire button :D