SOLVED

Able to exit Single-app Kiosk mode on Android

%3CLINGO-SUB%20id%3D%22lingo-sub-499835%22%20slang%3D%22en-US%22%3EAble%20to%20exit%20Single-app%20Kiosk%20mode%20on%20Android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-499835%22%20slang%3D%22en-US%22%3E%3CP%3ERecently%20I%20was%20testing%20Single-app%20Kiosk%20mode%20with%20Android%20Enterprise.%3C%2FP%3E%3CP%3EWhen%20I%20created%20a%20Device%20configuration%20profile%20with%20the%20Kiosk%20settings%20(and%20Edge%20as%20the%20only%20app)%20and%20I%20entered%20Kiosk%20mode%20on%20the%20assigned%20device%2C%20only%20Edge%20would%20start.%20When%20I%20closed%20it%2C%20it%20would%20reappear.%20All%20these%20features%20are%20ofcourse%20expected%20from%20Single-app%20Kiosk%2C%20so%20everything%20looked%20fine.%3C%2FP%3E%3CP%3EHowever%20I%20was%20able%20to%20press%20the%20Overview%20button%20(the%20button%20that%20shows%20all%20active%20apps)%20and%20press%20the%20Multiview%20settings%20on%20the%20top%20right.%20Then%20I%20am%20able%20to%20go%20back%20a%20few%20times%20until%20I%20reach%20the%20device%20settings.%20There%20I%20am%20able%20to%20do%20everything%20(including%20factory%20reset).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20normal%20that%20the%20settings%20are%20available%20when%20Kiosk%20mode%20has%20been%20assigned%3F%20The%20only%20setting%20I%20changed%20in%20my%20Device%20configuration%20profile%20was%20the%20Kiosk%20mode%20to%20Single%20App.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-499835%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAndroid%20Enterprise%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Ekiosk%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-511436%22%20slang%3D%22en-US%22%3ERe%3A%20Able%20to%20exit%20Single-app%20Kiosk%20mode%20on%20Android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-511436%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F299283%22%20target%3D%22_blank%22%3E%40SamTeerlinck%3C%2FA%3EI%20don%60t%20know%20if%20this%20is%20'normal'%20but%20I%20see%20the%20same%20behavior%20with%20single-app%20mode%20and%20therefor%20also%20set%20the%20option%20in%20the%20policy%20to%20block%20factory%20reset.%3CBR%20%2F%3EWhen%20using%20multi-app%20mode%20I%20don%60t%20see%20this%20behavior%2C%20but%20that%20wouldn%60t%20lanch%20your%20app.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-524237%22%20slang%3D%22en-US%22%3ERe%3A%20Able%20to%20exit%20Single-app%20Kiosk%20mode%20on%20Android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-524237%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3194%22%20target%3D%22_blank%22%3E%40Peter%20Klapwijk%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EI%20just%20called%20with%20Microsoft%20Support.%3CBR%20%2F%3ETurns%20out%20this%20isn't%20really%20intended%20when%20you%20use%20Single-app%20kiosk%20mode%20with%20Android%20Enterprise.%3C%2FP%3E%3CP%3ESolution%20for%20the%20moment%20is%20to%20use%20the%20Managed%20Home%20Screen%20in%20Multi-app%20kiosk%20mode%20together%20with%20the%20single%20app%20you%20want%20to%20deploy%20(in%20my%20case%20Edge).%20Don't%20try%20to%20use%20Managed%20Home%20Screen%20on%20a%20Single-app%20kiosk%20device%20because%20then%20both%20the%20Managed%20Home%20Screen%20and%20the%20single%20app%20will%20not%20work%20properly.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Recently I was testing Single-app Kiosk mode with Android Enterprise.

When I created a Device configuration profile with the Kiosk settings (and Edge as the only app) and I entered Kiosk mode on the assigned device, only Edge would start. When I closed it, it would reappear. All these features are ofcourse expected from Single-app Kiosk, so everything looked fine.

However I was able to press the Overview button (the button that shows all active apps) and press the Multiview settings on the top right. Then I am able to go back a few times until I reach the device settings. There I am able to do everything (including factory reset).

 

Is this normal that the settings are available when Kiosk mode has been assigned? The only setting I changed in my Device configuration profile was the Kiosk mode to Single App.

2 Replies
Highlighted

@SamTeerlinckI don`t know if this is 'normal' but I see the same behavior with single-app mode and therefor also set the option in the policy to block factory reset.
When using multi-app mode I don`t see this behavior, but that wouldn`t lanch your app.

Highlighted
Solution

@Peter Klapwijk

I just called with Microsoft Support.
Turns out this isn't really intended when you use Single-app kiosk mode with Android Enterprise.

Solution for the moment is to use the Managed Home Screen in Multi-app kiosk mode together with the single app you want to deploy (in my case Edge). Don't try to use Managed Home Screen on a Single-app kiosk device because then both the Managed Home Screen and the single app will not work properly.