How to implement automated and intelligent enterprise support using Azure Cognitive Services and Microsoft Dynamics 365

Community Manager
Microsoft Core Services Engineering and Operations (CSEO)—the experts who build, deploy, and operate the systems that run Microsoft—explain how we’re modernizing support for finance services with a simple, unified, guided experience built on Microsoft Cognitive Services frameworks and Microsoft Dynamics 365. We transformed our support from multiple entry points, tools, and ticketing systems with inconsistent information to a centralized support portal, self-service BOT, and single knowledge base with one ticketing system, providing fast and efficient support for full-time employees, suppliers, partners, and subcontractors.

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