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How to implement automated and intelligent enterprise support using Azure Cognitive Services and Microsoft Dynamics 365

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Community Manager
Microsoft Core Services Engineering and Operations (CSEO)—the experts who build, deploy, and operate the systems that run Microsoft—explain how we’re modernizing support for finance services with a simple, unified, guided experience built on Microsoft Cognitive Services frameworks and Microsoft Dynamics 365. We transformed our support from multiple entry points, tools, and ticketing systems with inconsistent information to a centralized support portal, self-service BOT, and single knowledge base with one ticketing system, providing fast and efficient support for full-time employees, suppliers, partners, and subcontractors.

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