Collaboration is a foundation of the modern workplace, and there’s no exception when it comes to getting help. Our support teams want to help you, but sometimes the questions we ask or data we gather may seem unnecessary. We look at common things support might ask when they’re working on a support case, discuss how we use the data and why we ask for it, and explain why timeliness is key to collaborating on cases. The more we work together effectively, the better we can help your organization’s users work together!
In the days leading up to Microsoft Ignite, feel free to post any questions you have about working with Microsoft 365 support here, and we'll do our best to answer them during the session(s) or reply back here.