May 01 2018
- last edited on
Aug 06 2023
We have a survey that has been created with some yes no questions and based on the answers the user is prompted to another question. The issue is that when we preview the survey the form has the question and answer rendered in a specific way, for example,
Then the branching question which is another Yes/No will have the answers the wrong way around
and then any further questions with yes/no randomly changes the answer layout.
May 01 2018 09:39 AM
"Yes, No" questions are not a set, out of the box option. Whoever has created the form, has likely chosen the "Choice" type and then applied branching to these questions.
If you desire to rearrange the "Yes" "No" answers, the best thing to do would be to edit the form and change the answers, and then alter the corresponding branching as desired.
Its seems however, unless there is a specific reason for the Yes No questions to be in a certain order, you may well want to simply leave it as is, especially if there are any integrations connected to the form.
Hope this helps.
May 02 2018 02:08 AM
Hi @Hunter Willis, Thanks for the reply.
In the form you are correct that it is setup as choice with the answers being Yes and No. I have enclosed 2 pictures, 1 in design mode and then other in preview mode. As you see the preview mode the answers are the wrong way around!
May 02 2018 12:28 PM
I've been unable to reproduce this in my tenant; I would suggest filing a support ticket as this certainly does not appear to be expected behavior.
May 03 2018 04:52 AMSolution
We raised a ticket and the answer is potentially (as we are testing) that each choice question has an option in the ellipse menu of "shuffle options" which seems to be on by default.
We will go through the survey and uncheck this and see if that works