Oct 12 2020
03:54 AM
- last edited on
Aug 03 2023
10:31 PM
by
TechCommunityAP
Oct 12 2020
03:54 AM
- last edited on
Aug 03 2023
10:31 PM
by
TechCommunityAP
Hi, we've got Office 365 E3 license. I've started to use Forms, and wish to share (collaborate) with another user in my organisation. Their name comes up when I start typing, which I then select, but afterwards it changes to Unknown User. In addition, when I send the collaboration link they are not able to access the form, giving a message saying that they don't have permissions.
Could anyone please help me out with this?
Thanks
Oct 14 2020 11:39 AM
I'm having the same exact issue. Both users have Forms activated and in fact, the one sharing to collaborate is able to share with others that do have access. It's just one person that they share with that they show up as, "Unknown User".
Oct 23 2020 09:44 PM - edited Oct 23 2020 09:44 PM
Thanks for the feedback. We will investigate to see whether there are any regressions in specific sharing.
Oct 27 2020 07:35 AM
same issue here. I can select the user by email address to share but then it becomes Unknown user
Nov 05 2020 11:03 PM
@Thorlene Thank you for your feedback! If you can provide the requests har file, that won't be easier for us to root cause it.
Nov 17 2020 12:58 AM
@Thorlene I suppose I got the same here. It's strange that some users can share among them, some could not in the organization. I wonder some credentials of some users have been corrupted.
Nov 17 2020 01:22 AM
@ChrisKJP Can you try to check if the user you want is belong to your organization or not? From what we observed that the user who is not belong to your org will be happened this issue.
Nov 17 2020 05:42 PM
@CJZheng Thanks for your advice. I see no problem when I allow anyone in the organization to edit, which means anyone in the same organization can edit my form. I did encounter a problem when I allow only some people in the organization to edit but not open to all in the org. I didn't test if it happens when let the general public edit my form. I'll check that later.
Nov 18 2020 05:27 AM
for my issue, it happens with external registered B2B Azure users. They are registered users and it finds them in the dropdown but as soon as it saves it becomes Unkown Users
Nov 18 2020 05:36 AM
@FlowUser1 Thank you for your message, that exactly matched what we observed, and we just made the change to fix it. Hope it can light up by the end of this week and solve your problem
Nov 18 2020 04:37 PM - edited Nov 18 2020 04:39 PM
@CJZheng Thank you for your great fixing. Do you think you've fixed a case for in-house users of the organization? We look forward to seeing rolling it out to our end.
Nov 19 2020 02:11 PM
Nov 20 2020 05:53 AM
@Thorlene Great to know it's been fixed at your end. Unfortunately the glitch still exists here for sharing a form with some users in my organization.