“This form does not accept responses at the moment” / Session ID: xxxxxxx Correlation ID: yyyyyyy

Copper Contributor

Hello,

We sent out a mailing from our email marketing solution, containing a link to a Microsoft form.

The form is configured in such way that

- everyone can respond to it,

- whether inside or outside of our organization/tenant,

- without the need to have a Microsoft account.

- therre's no expiration date or whatsoever

 

But upon receipt, it appears that :

  • People outside our domain (on mailboxes like outlook, gmail, yahoo …) can access the form.

  • Most people in our domain/tenant can access the form, whether they are connected to their MS account or not (tests done in normal AND private browsing).

  • However, some of them, whether connected to their MS accounts or not, whether in normal mode or private browsing, can't access the form and get the following error:

“This form does not accept responses at the moment” / Session ID: xxxxxxx Correlation ID: yyyyyyy

  • In some cases, these people are even redirected to a Microsoft login screen.

All of these tests were also conducted outside of our environment/tenant, the results are identical.

 

I can see from browsing different forums in the MS 365 Community, that this bug seems to be known and longstanding?

 

Please kindly get back to me with some resolution tips.

Regards,

5 Replies
Could you provide one of the session ID and correlation ID for the failed session? With this information, I can investigate further using the backend telemetry.

@Dingkun Xie hello

Here it is (I had to screencast the process because it was to fast before I was redirected to the login screen so that I couldn't not make a copy/paste)


[img]

 

@Etienne_B 

 

According to the telemetry, the form has ended and the end time was 5:30 PM UTC on March 1st, 2024.

 

Please check if "End date" is configured in "Settings" under the "..." menu.

DingkunXie_0-1715931217029.png

 

 

I checked again and I confirm : there is absolutely no end date configured ...

And if ever there was, no one should be able to access the form, right ?
I suggest that you contact your IT department and open a support ticket for the Product team. They will assist you with this issue and request any necessary information in a compliant manner.