Thank you message not appearing on mobile device

Copper Contributor

The thank you message I created for my Form is only appearing on the desktop view, and not when users complete using their device (Safari and Chrome). This means they have no confirmation that their data has been sent, nor the link to submit another response. 


Is this an error, or a limitation?

11 Replies

Hi @TomNorton 


I see my Thank you message when submitting from a mobile device (e.g. below is iPhone 7).




If you aren't seeing it, it may be a bug to which case maybe check with  @Yong Qiu ? Have you tried checking on other devices?




@TomNorton I have the same problem regardless of browser (Safari + Chrome) - using iPhone 5SE. Works fine on desktops. Very frustrating for my patients submitting medical data - did it arrive? Is it secure??



It might help to try using the Notifications > Send email receipt to respondents option to get some form of alert that the feedback has been received. At least people will get an email confirmation!





Thanks @Damien Rosario , this would be a good solution but we're avoiding collecting personal information (incl. email) for GDPR reasons

Hi Tom,

I cannot re-pro the bug you mentioned on my devices (iPhone 6s and iPhone 7). Can you share us with your form settings and your response link with us for better debugging? Also, can you provide us with your iOS version with us?




So the form is opened publicly to anyone and not an internal form?




@ShuangWeithese are my settings. I'm running iOs 11.2.6 and 12.2



I've just tried your form and saw this:




And Desktop




I didn't see the message on either device.


This will sound to be a basic question but I just want to tick this off the list, are you sure you are looking at the right form? Do you for example have another form that looks similar that you were playing with?


If you're sure it's the same thing, then Microsoft will certainly need to fix your issue!


Cheers and best wishes with this issue


Hi @TomNorton 

I cannot saw your customized thank you message both on desktop and mobile.
Also, I use chrome inspector to saw your form settings, and found that your didn't customized your thank you message.

You sure you have shared the right form?




Hi @ShuangWei I removed the customized message yesterday to see if it made a difference (it didn't) and have reverted to the customized message


@Damien Rosario after reverting to the customized message (see above) I still get a blank screen (see video attached)