Apr 04 2019
- last edited on
Aug 06 2023
The thank you message I created for my Form is only appearing on the desktop view, and not when users complete using their device (Safari and Chrome). This means they have no confirmation that their data has been sent, nor the link to submit another response.
Is this an error, or a limitation?
Apr 04 2019 03:51 PM
Apr 04 2019 10:45 PM
@TomNorton I have the same problem regardless of browser (Safari + Chrome) - using iPhone 5SE. Works fine on desktops. Very frustrating for my patients submitting medical data - did it arrive? Is it secure??
Apr 04 2019 10:51 PM
It might help to try using the Notifications > Send email receipt to respondents option to get some form of alert that the feedback has been received. At least people will get an email confirmation!
Apr 09 2019 05:54 AM
Thanks @Damien Rosario , this would be a good solution but we're avoiding collecting personal information (incl. email) for GDPR reasons
Apr 10 2019 02:59 AM
Apr 10 2019 06:32 PM
So the form is opened publicly to anyone and not an internal form?
Apr 16 2019 08:02 AM
Apr 16 2019 06:44 PM
I've just tried your form and saw this:
I didn't see the message on either device.
This will sound to be a basic question but I just want to tick this off the list, are you sure you are looking at the right form? Do you for example have another form that looks similar that you were playing with?
If you're sure it's the same thing, then Microsoft will certainly need to fix your issue!
Cheers and best wishes with this issue
Apr 16 2019 07:22 PM
I cannot saw your customized thank you message both on desktop and mobile.
Also, I use chrome inspector to saw your form settings, and found that your didn't customized your thank you message.
You sure you have shared the right form?
Apr 17 2019 02:54 AM