Siempre solicita login a clientes para responder a encuesta

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New Contributor

Hola, estoy utilizando forms preview, creo la encuesta perfectamente. La enlazo con microsoft flow y Salesforce y la encuesta se envía correctamente con los casos cerrados. El problema es que el usuario que recibe el email intenta responder la encuesta y siempre le pide logarse. Tengo seleccionado en la configuración de la encuesta Cualquier usuario con el vínculo puede responder.

¿Me podéis ayudar a que no pida a los clientes logarse?

Muchas gracias

5 Replies

Hi @JuanPerez2019

 

As you say, if you have already set this up, it shouldn't ask for the login details.

 

capture20190529105428135.png

 

Are the login details Microsoft login or another thing?

 

Cheers

Damien

Hi Damien,
yes, always request the Microsoft login.

Greetings and thank you

Hi @JuanPerez2019 

 

Sounds like unusual behaviour (I'd confirm but for some reason Forms has error out on me). 

 

I would suggest try logging a ticket with Microsoft about it (chat with your IT admin about it).

 

If anyone from Microsoft is reading this, they may also have a comment given it is a Preview version.

 

When it does come back online I'll have a play if this is an ongoing issue for you.

 

Cheers

Damien

@Damien Rosario 

 

Thanks. I'll open a ticket to microsoft.

 

Best regards

Juan

Best wishes @JuanPerez2019.

 

I hope you find an easy solution to the issue!

 

Cheers

Damien