Sending feedback to a response

%3CLINGO-SUB%20id%3D%22lingo-sub-2203863%22%20slang%3D%22en-US%22%3ESending%20feedback%20to%20a%20response%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2203863%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20using%20forms%20to%20have%20staff%20members%20send%20me%20requests%20for%20support.%26nbsp%3B%20Once%20they%20have%20sent%20me%20their%20request%2C%20I%20need%20to%20reply%20to%20them%20(hopefully%20utilising%20the%20form%20they%20have%20completed).%26nbsp%3B%20Is%20this%20possible%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2203863%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Forms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2204597%22%20slang%3D%22en-US%22%3ERe%3A%20Sending%20feedback%20to%20a%20response%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2204597%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F994899%22%20target%3D%22_blank%22%3E%40jonesbw%3C%2FA%3E%26nbsp%3Byou%20can't%20use%20the%20form%20itself%20but%20can%20achieve%20what%20you%20want%20with%20a%20couple%20of%20flows%20in%20Power%20Automate%20and%20a%20SharePoint%20list.%20The%20first%20flow%20triggers%20when%20the%20form%20has%20been%20submitted%2C%20saves%20the%20request%20to%20a%20list%20in%20SharePoint%20and%20notifies%20you%20by%20email%20that%20the%20request%20for%20support%20has%20come%20in%20and%20who%20it's%20from%20and%20with%20a%20link%20to%20the%20item%20in%20the%20list.%20One%20of%20the%20columns%20in%20the%20list%20would%20be%20for%20your%20response%20and%20you%20could%20have%20a%20JSON-formatted%20%22Send%20response%22%20button%20in%20the%20list%20item.%20When%20you%20click%20that%20it%20starts%20a%20second%20flow%20to%20send%20the%20original%20submitter%20an%20email%20with%20your%20reply..%20Let%20me%20know%20if%20you%20want%20to%20see%20screenshots%20of%20this%20in%20action.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERob%3CBR%20%2F%3ELos%20Gallardos%3CBR%20%2F%3E%3CFONT%20size%3D%222%22%20color%3D%22%23006400%22%3EMicrosoft%20Power%20Automate%20Community%20Super%20User%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I am using forms to have staff members send me requests for support.  Once they have sent me their request, I need to reply to them (hopefully utilising the form they have completed).  Is this possible?

2 Replies

@jonesbw you can't use the form itself but can achieve what you want with a couple of flows in Power Automate and a SharePoint list. The first flow triggers when the form has been submitted, saves the request to a list in SharePoint and notifies you by email that the request for support has come in and who it's from and with a link to the item in the list. One of the columns in the list would be for your response and you could have a JSON-formatted "Send response" button in the list item. When you click that it starts a second flow to send the original submitter an email with your reply.. Let me know if you want to see screenshots of this in action.

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User

 

@RobElliott I vaguely understand what you mean but some screen shots would be really helpful. Thanks.