"View My Responses" is linking to a blank new form for some users, not to their responses

New Contributor

When some users are selecting the "Send me an email receipt of my responses" they receive the email with a link to their responses; however, the link just goes to a blank new form rather than their responses.

 

When I tested this from my account it worked correctly. When I had another user test this process, it worked correctly for them as well. 

 

Is this just a temporary error for that one user? How do I prevent this in the future?

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