"Sorry something went wrong"

%3CLINGO-SUB%20id%3D%22lingo-sub-2652116%22%20slang%3D%22en-US%22%3E%22Sorry%20something%20went%20wrong%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2652116%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3ERecently%2C%20one%20of%20our%20customers%20is%20unable%20to%20access%20two%20different%20Forms.%3C%2FP%3E%3CP%3EFor%20both%20of%20them%20he%20receives%20the%20error%20message%3A%3CBR%20%2F%3E%22Sorry%2C%20something%20went%20wrong.%3CBR%20%2F%3EPlease%20make%20sure%20you%20have%20permission%20to%20access%20this%20form.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20in%20the%20admin%20panel%20I%20was%20able%20to%20confirm%20that%20said%20customer%20has%20the%20license%20for%20this%20app.%3C%2FP%3E%3CP%3EUnfortunately%2C%20the%20following%20tutorial%20did%20not%20help%20either%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fsharepoint%2Ftroubleshoot%2Fadministration%2Fmicrosoft-forms-shows-sorry-something-went-wrong%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fsharepoint%2Ftroubleshoot%2Fadministration%2Fmicrosoft-forms-shows-sorry-something-went-wrong%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20have%20an%20idea%20what%20else%20could%20be%20the%20problem%3F%3C%2FP%3E%3CP%3EI%20attached%20a%20screenshot%20of%20said%20error%20message.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks%20in%20advance%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2652116%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EForms%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Forms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Hello,

Recently, one of our customers is unable to access two different Forms.

For both of them he receives the error message:
"Sorry, something went wrong.
Please make sure you have permission to access this form."

 

However, in the admin panel I was able to confirm that said customer has the license for this app.

Unfortunately, the following tutorial did not help either:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/microsoft-forms-shows-sorry-...

 

Does anyone have an idea what else could be the problem?

I attached a screenshot of said error message.

 

Many thanks in advance

 

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