"Sorry something went wrong"

Copper Contributor


Recently, one of our customers is unable to access two different Forms.

For both of them he receives the error message:
"Sorry, something went wrong.
Please make sure you have permission to access this form."


However, in the admin panel I was able to confirm that said customer has the license for this app.

Unfortunately, the following tutorial did not help either:


Does anyone have an idea what else could be the problem?

I attached a screenshot of said error message.


Many thanks in advance


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