@cateb2731 I managed to workaround the problem but didn’t get an actual solution.
Once your personal Microsoft account is effectively locked out of forms by the security bots that seems to be irreversible. Certainly my attempts to engage their service agents through online chat just went in endless circles.
Eventually, I just duplicated the Covid form using my personal Microsoft account instead and it’s worked ever since.
When the form was first created in the “cricket club” account, I notice that my predecessor actually duplicated the form a few times and did not notice the copies, and it may be that having a few copies of the same form attracts the attention of the security bots.
Alternatively, I recall that the original form released by Cricket Victoria was longer with more fields, and which they have since simplified. It could also be that the extra fields in the earlier versions looked uncomfortably like a data collection scam.
My recommendations therefore:
- Ensure you only have one duplicated copy of the CV form (which you then amend for your individual club requirements e.g. name of your specific venues).
- Ensure you are using the latest form template they have provided which only has the minimum number of data fields required for check in/out purposes.
- Get people to test/use the form quickly after creation, it might that form completions (without complaints from your users) help the bots to recognise these forms as being valid.
- If you have burned your “cricket club” microsoft profile, you’ll need to use an alternative microsoft profile. It’s a good idea to make sure your club committee know this just to cover the data privacy aspect, you are responsible for the safety of the member information submitted on the forms and the safe destruction of this data after a suitable time (28 days if I recall correctly).
Good luck!
