Jan 17 2022 12:34 AM
Hi everyone,
I am using NPS questions in my Forms survey and it appeared as if 3 respondents answered '-1' - how can it be possible given that they can only rate from 0 to 10? Besides, these 3 answers are not taken into account into the NPS calculation from Forms and are missing from the summary (not counted in the 'Detractors' sum). What does this mean? The question was mandatory so I am really confused on how to interpret those answers. Thanks for your help!
Jan 17 2022 09:20 PM
Jan 17 2022 09:58 PM - edited Jan 17 2022 10:04 PM
Same here! It seem to only happend on mobile. The respondent can select his answer, but not "properly" which automatically gives the output -1.
Jan 17 2022 10:06 PM
Jan 18 2022 05:40 AM