I've created a few forms with many questions, mainly Ratings. Since the reports can't give me the email address of the respondents (they show as anonymous), I've added a mandatory question asking for the person's name. I've tested with a friend that sent 3 times the same form with 3 different question/names. When I downloaded the results in Excel, I got 3 lines, clearly identified, with all questions and their answers.
So I went on and released the different forms. I sent an email with all the links to all responders.
I got the results from 3 different persons and their answers were all merged into the same Excel line.
On the form's response screen , I see 3 responses for the question name and only 1 response for some other questions.
The only difference between the forms are the number of questions. It tested with a prototype form and it worked fine. Now that I've created all my forms ( 7 forms with >50 questions) the solution of using a question to get the name doesn't seem to work at all.
What am I doing wrong ?
Is there a way to check from your side what's going on?