Microsoft Jigsaw lost purchased downloadable collections need to contact developer.

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case #'s 1501587403 and 1502196989.  Lost purchased jigsaw puzzles.  Stats show puzzles played = 672, puzzles completed = 536,  collections completed =3.  Spoke with different technicians on May 22, 26, 27 and 31.   First technician said, he could not find a way to  retrieve previously purchased puzzles.  On May 26,  I selected from "See all Collections" a collection previously purchased "Tour of Africa".  My options were to buy with coins, cash or "no thanks".  There was no option to just download.  I decided to repurchase with 6800 coins. When I opened  "Tour of Africa", all puzzles had already been completed. There seems to be a dis-connect with what I purchased over the previous years and now.   Looking for developer for Jigsaw.  had a similar problem a year or two ago and he was able to bring all purchased collections back into the "See all Collections" where I could download into "downloadable collections.  How can I retrieve previously purchased jigsaw collections?

2 Replies

@Phyllis12876 this is the Microsoft Forms forum. I could be wrong but I don't think your issue is related to Microsoft Forms.

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User

Any idea who I should redirect this problem to?@Rob Elliott