case #'s 1501587403 and 1502196989. Lost purchased jigsaw puzzles. Stats show puzzles played = 672, puzzles completed = 536, collections completed =3. Spoke with different technicians on May 22, 26, 27 and 31. First technician said, he could not find a way to retrieve previously purchased puzzles. On May 26, I selected from "See all Collections" a collection previously purchased "Tour of Africa". My options were to buy with coins, cash or "no thanks". There was no option to just download. I decided to repurchase with 6800 coins. When I opened "Tour of Africa", all puzzles had already been completed. There seems to be a dis-connect with what I purchased over the previous years and now. Looking for developer for Jigsaw. had a similar problem a year or two ago and he was able to bring all purchased collections back into the "See all Collections" where I could download into "downloadable collections. How can I retrieve previously purchased jigsaw collections?
