Issue with the bilingual options in settings in FORMS

Copper Contributor

Hello, 

 

Good day everyone, Recently, I was creating a new survey form in Microsoft form, and I wanted to have Bilingual options to get more response. So, i checked the support and FAQ options and it's showed that there in setting i can "Send a form in multiple languages" but in my Microsoft Forms I cannot see that option. I have attached the screenshot for your reference. Please do help me with this and also, I am using Microsoft Edge browser. 

surya3917_0-1707931350688.png

Here is the link where it says there is an option for Bilingual - Send a form in multiple languages - Microsoft Support

please let me know! If you have any other questions, please let me know.

Best 
Suryakant

5 Replies

@surya3917 

 

Multilingual option is not available for Quiz type forms. It is available on the regular form creation.

SanthoshBalakrishnan_0-1707980693869.png

Let me know if this is not the case.

@Santhosh Balakrishnan 

Yes, I tried various forms in different method and still the option is not available, I even contacted the customer support, and they took a look on my computer through sharing screen and he was also surprised. I don't know what they did but the option doesn't display or show.

Here see!

surya3917_0-1707996203917.png


Still no option.

@surya3917

 

As per our findings, multilingual functionality will not be accessible for Quiz-type forms or for Tenants using Forms free licenses. It will only be accessible to tenants holding Business or Enterprise licenses.

 

But as i said earlier, it should be allowed to the paid user to use that feature and I used different forms to check if the issue persists and it does. I don't know but there is issue from Microsoft end.
Based on the snapshot you provided, one possible reason is you are using a Consumer (MSA) account. Please note that this feature is not available for Consumer accounts, even those with paid subscriptions.