Dec 14 2018
12:50 PM
- last edited on
Aug 06 2023
03:53 PM
by
TechCommunityAP
Dec 14 2018
12:50 PM
- last edited on
Aug 06 2023
03:53 PM
by
TechCommunityAP
It was unreachable, then seemed to be up for a moment and now it's back down. Help!!
p.s. We're in the Government cloud.
Dec 14 2018 02:11 PM
Dec 14 2018 02:14 PM
Dec 16 2018 07:22 PM
Hi @Cori Newlander, Apologize for your inconvenience. There has been an incident on Friday and has been mitigated. Please try again and let me know if you still have issue with it.
Dec 18 2018 01:02 AM - edited Dec 18 2018 01:05 AM
Hi Team,
Unable to access the response page and design page of a form. Checked with the owner and they couldn't find the Form in their MS forms home page. got confirmation none of the owners deleted the Forms. Is there any issues going on. Please help in solving the issue and let me know how this can be resolved.
Dec 18 2018 01:19 AM
Dec 18 2018 02:06 AM
Hi Anqi,
Thanks so much for your response.
Here are the links:
Link to Survey in FORMS
https://forms.office.com/Pages/ResponsePage.aspx?id=I6-jEmmnVEaEf5WPPUefSvs1cy4XW3tHl5VZr-BPFzNURFVR...
Link to Admin FORM to see the responses
https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId=I6-jEmmnVEaEf5WPPUefSvs1cy4XW3tHl5VZr...
Dec 18 2018 06:29 PM
Dec 18 2018 06:29 PM
Hi Anqi,
Good day to you! Thanks a lot for your help in solving our issue.
Any luck on the issue I reported. Do you need any more information regarding that issue?
Thanks again for looking into it.
Regards,
Arun Kumar D.
Dec 18 2018 06:52 PM
Dec 18 2018 07:34 PM
Dec 18 2018 08:06 PM
Ok, now I can't even get to the Forms homepage now. It has said "loading" for about 15 minutes .
I have received many different instructions from various Microsoft people on this feed, with various questions . Here's all the information I have on this topic:
1) I was able to create multiple forms that I use for surveys. They worked for months, and last Friday I was unable to get to the Forms app.
2) We are in the Government Cloud.
3) I am able to get to all my other Office 365 Apps (Outlook, OneDrive, etc.).
4) I was asked if my Network team could turn off MFA. They won't turn it off, but it's not required when I'm on our work network, but Forms doesn't work there either.
5) I asked someone else in our tenant to get to Microsoft forms, and they were unable to. They could open forms in their own personal Office 365 account, but not our work account.
6) I have tried this from different computers in different networks, so it's not my computer and not my network.
7) until today, I was able to get to the Forms homepage, and the problem happened when I logged in with cori.newlander@smgov.net, which is my logo to our company's tenant.
This doesn't seem to be an issue on our network or on my computer. I'm looking forward to a resolution.
Cori
Dec 18 2018 08:44 PM
Hi Anqi,
Thanks a lot for the investigation done on this issue.
Is it possible to get the form's owner who created this form? If so, could you please provide it.
Thanks again for your support.
Regards,
Arun Kumar D
Dec 19 2018 12:46 AM
Dec 19 2018 12:56 AM
Dec 19 2018 08:19 PM
Hi Anqi,
Thanks a lot for your support and the information provided in this which was more helpful. Really appreciate the way you responded in a timely manner and detailed way by which we got the complete picture of the issue. Thanks so much again.
Regards,
Arun Kumar D.