Internal fields

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New Contributor

Does Forms have the ability to have internal fields that are not shown to the person filling out the form? For example, if I create an IT Help Desk Form, can I create internal fields where I can go to the individual response and track the status of the respo

3 Replies

@rams62 no there's nothing like that with Forms. What we do with our IT ticketing system, which starts with a user completing a form in Forms, is to use a flow in Power Automate to save that form response into a list in SharePoint. The flow also sends the submitter an email with the details of what they submitted and the ID number from the SharePoint list. A Power Apps customised form from the SharePoint list is then used to deal with the ticket, add additional information, add comments and other actions.

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User

Thank you. That's above my level right now but I'm game to learn!

@RobElliott are there any instructions out there to put this in place?