Mar 06 2021
- last edited on
Aug 03 2023
Does Forms have the ability to have internal fields that are not shown to the person filling out the form? For example, if I create an IT Help Desk Form, can I create internal fields where I can go to the individual response and track the status of the respo
Mar 06 2021 06:24 AM
@rams62 no there's nothing like that with Forms. What we do with our IT ticketing system, which starts with a user completing a form in Forms, is to use a flow in Power Automate to save that form response into a list in SharePoint. The flow also sends the submitter an email with the details of what they submitted and the ID number from the SharePoint list. A Power Apps customised form from the SharePoint list is then used to deal with the ticket, add additional information, add comments and other actions.
Microsoft Power Automate Community Super User