Intergrating MS Forms with Ticketing tools

Occasional Visitor

We survey 100% of all callers to our Service Center.  The tool that we use for ticketing has a survey function but does not allow for callers to be able to take that survey on their mobile devices (on a mobile phone).  Is there any way to integrate MS FORMS with a ticketing tool to allow for surveys to be sent to a caller automatically when the ticket is closed?

1 Reply

I guess that would depend on your ticketing tool.

 

You just need to provide the url to the form when closing a ticket via email or redirecting from within your tool.