Intergrating MS Forms with Ticketing tools

%3CLINGO-SUB%20id%3D%22lingo-sub-153377%22%20slang%3D%22en-US%22%3EIntergrating%20MS%20Forms%20with%20Ticketing%20tools%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-153377%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20survey%20100%25%20of%20all%20callers%20to%20our%20Service%20Center.%26nbsp%3B%20The%20tool%20that%20we%20use%20for%20ticketing%20has%20a%26nbsp%3Bsurvey%20function%20but%20does%20not%20allow%20for%20callers%20to%20be%20able%20to%20take%20that%20survey%20on%20their%20mobile%20devices%20(on%20a%20mobile%20phone).%26nbsp%3B%20Is%20there%20any%20way%20to%20integrate%20MS%20FORMS%20with%20a%20ticketing%20tool%20to%20allow%20for%20surveys%20to%20be%20sent%20to%20a%20caller%20automatically%20when%20the%20ticket%20is%20closed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-153377%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntegration%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-153385%22%20slang%3D%22en-US%22%3ERe%3A%20Intergrating%20MS%20Forms%20with%20Ticketing%20tools%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-153385%22%20slang%3D%22en-US%22%3E%3CP%3EI%20guess%20that%20would%20depend%20on%20your%20ticketing%20tool.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EYou%20just%20need%20to%20provide%20the%20url%20to%20the%20form%20when%20closing%20a%20ticket%20via%20email%20or%20redirecting%20from%20within%20your%20tool.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

We survey 100% of all callers to our Service Center.  The tool that we use for ticketing has a survey function but does not allow for callers to be able to take that survey on their mobile devices (on a mobile phone).  Is there any way to integrate MS FORMS with a ticketing tool to allow for surveys to be sent to a caller automatically when the ticket is closed?

1 Reply

I guess that would depend on your ticketing tool.

 

You just need to provide the url to the form when closing a ticket via email or redirecting from within your tool.