i cant download excel file with the answers

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Occasional Visitor

Hi!

 

I have a problem with a form i need your help please

 

My form have 45 questions and 4419 answers. When I try to download the excel file after a while it returns an error that says:

The file can not be downloaded try it later

 

i dont know what i need to do for resolve this problem.

I appreciate your comments, thank you very much.

 

 

2 Replies

Your best bet is Microsoft support.

Hi @ELIZABETH VERONICA GUTIERREZ JUAREZ 

I had the same problem.

I think you have already solved the issue, anyway I write down, because I think other people may have the same problem.

 

If this failure occurs. Above the excel icon has 3 points ("..."), click there and then choose the last option "sync in a new file" (I dont know exactly the sentence written in english). Then, try again to click over the excel summary and then it will be downloaded.