Getting Something went wrong after click the Open in excel option

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Occasional Contributor

Hi 

 

Good Day!

 

 

I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong"

 

Any help will be appreciated

 

Thanks!

8 Replies

Hi@Mhelbien-Adrienn29 

 

It's been a few days. Is it still happening?

 

Sometimes forms goes down which can lead to errors, but it tends to get fixed very quickly.

 

Cheers

Damien

Hi Damien

 

Thank you for your response ,

 

 

Yes it is still happening with this specific survey - 

after clicking the open in excel option still gonna get the error 

 

Any thoughts or input for this concern?

 

 

Thanks and regards,

Adrienn

 

 

 

@Mhelbien-Adrienn29 

 

Hi Adrienn

 

Weird one. I would do two things:

 

1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

 

2. Given the issues, I would log a support ticket with Microsoft. 

 

Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

 

Just my two cents. Hope it works out well for you!

 

Cheers and best wishes

Damien

@Damien Rosario 

 

Thank you again for your reply

 

1.Unfortunately user is the only one experiencing the issue - other's are able to open in excel when accessing the survey

 

2.Can you provide me the steps on how to log a ticket to Microsoft? sorry quite new here,

 

 

 

Regards,

Adrienn

 

@Mhelbien-Adrienn29 

 

Hi Adrienn

 

The first two links don't work for me due to your IT policies blocking collaboration on the forms with externals so I can't comment on it.

 

The third link works fine for me and I was able to access Platts Insider.

 

I'm going to tag in @Yong Qiu@Nakul Madaan@Welly Lee from Microsoft to see if they can assist you with the issue.

 

If it's a technical matter, they may be able to refer the issue on to the right people.

 

Hope it works out!

 

Cheers

Damien

@Damien Rosario 

 

Hi

 

Thank you again for your guidance

 

Will be waiting for a reply regarding this concern,

 

 @Yong Qiu / @Nakul Madaan / @Welly Lee

 

 

Thanks and Regards,

Adrienn

 @Yong Qiu / @Nakul Madaan / @Welly Lee

 

 

Hi

 

Hoping you could see this thread so that you could assist me on helping my user regarding Microsoft Forms

 

 

Please free to reach me or ask more information regarding this,

 

 

Regards,

Adrienn