Jan 24 2020
- last edited on
Aug 03 2023
Hello, I was after some advice if somebody could assist me please. When a Forms Pro survey is distributed as an email, can the 'reply' address be changed to a different account? Testing a survey email in Outlook, I see that the reply to email address defaults to firstname.lastname@example.org. It would be very useful to edit this to a different account if possible. Thanks in advance!
Jan 26 2020 08:02 AM - edited Jan 26 2020 08:16 AM
@NathanielOsborne - this is not a feature or setting that you can change. However, Microsoft do have something in Beta in terms of the ability to be able to change and update the email domain used. You can find out more here:
It isn't something that all organisations will be able to take advantage of at this time, which is why it's not available as a live feature for everyone just yet.
If you use the Create an invitation step using Power Automate, you can then determine where or who the email is sent from.
Jan 13 2023 01:02 PM
This is for anyone who comes across this from a search. You can do this now. You can add custom domains and emails.
In Microsoft 365 Admin Center
Click Settings > Org Setting > Dynamics 365 Customer Voice
To use the custom email, in Dynamics 365 Customer Voice:
This is how you get to distribution settings. Once in the 'SEND' section, click customize to the far right.