Apr 08 2020
10:54 AM
- last edited on
Aug 06 2023
05:11 PM
by
TechCommunityAP
Apr 08 2020
10:54 AM
- last edited on
Aug 06 2023
05:11 PM
by
TechCommunityAP
Hi,
I'm hoping you can help me with an issue a few of my users are seeing.
So my question are these:
Jul 08 2020 06:58 PM
Jul 14 2020 09:31 AM
@RussellRNZ - I am seeing something similar. I've got a Form that I'm displaying via a SharePoint embed. Within this form I've setup branching on the first question. Once they select the answer for Q#1 it should result in them seeing additional questions (if they select A as branching questions 2-6 show, however if they select B, questions 7-12 show). However what I'm finding is that half the time when a user loads the form they end up starting at question #2 and see Q#2 - Q#6. They don't see Q#1 at all and can't change Q#1 to get the right branching logic.
I've tried to republish the page where the Form is embedded. I've tried deleting the Form web part and reloading a new web part linking to the same form. I've tried to switch how question #1 is displayed. I even tried to add a question before Q#1 without branching to see if that fixes or helps with anything. My next test is to delete question #1 and try to rebuild a new question in it's place.
HELP!!!
Aug 20 2020 12:52 PM
I have raised this issue with Microsoft. It has been escalated through several teams. I was able to reproduce the branching errors on a Microsoft tenant.
I have been advised that this issue will be resolved in the Late September(ish) - Early October(ish) 2020 Forms Pro update.
Aug 20 2020 11:01 PM
@RussellRNZ - From your response I newly realized that this thread was specific to Forms Pro. I'm also seeing this in standard Forms application. Any awareness if the timeline you outlined also applies to base Forms app?
Jan 12 2021 08:57 AM
@J_Robinson All you have to do is, at the end of Section 1(bottom of section 1) where it says GO TO, Choose 'End of the Form', by default 'Next' is selected. It will solve your issue.
I was having the similar issue and tried every single way however nothing seemed to work well for me. However the solution above did the trick for me. Try and let me know whether it solved your problem or not. Hope it help! Cheers.