Jun 05 2018
05:54 AM
- last edited on
Aug 06 2023
03:41 PM
by
TechCommunityAP
Jun 05 2018
05:54 AM
- last edited on
Aug 06 2023
03:41 PM
by
TechCommunityAP
i have started to encounter this error in Microsoft FORMS since Monday this week |
the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 seconds, it refreshes (it's like someone is pressing the F5 button every 2 seconds) I have tried launching Forms from Chrome, IE and EDGE, all of which gives me the same error. I am already desperate. i have PRODUCTION forms which i need to revise . Please help ! |
Jun 06 2018 08:18 PM
Hi, Jennifer and others,
Can some of you try the following steps and let us know if still not working?
Jun 06 2018 08:35 PM - edited Jun 06 2018 08:38 PM
Still having the same issue in a private browser session on edge and chrome. The form eventually loads, but when I try to edit a question by ticking long answer or required, the page refreshes and the edits didn't save.
I'm also getting continual refreshing when checking the responses tab.
Jun 06 2018 08:44 PM
Jun 06 2018 09:50 PM
Jun 06 2018 10:11 PM
hi @Frank Yan
Tried in Incognito, the same error . Refreshing every 2 secods
@Frank Yan wrote:Hi, Jennifer and others,
Can some of you try the following steps and let us know if still not working?
- Open a new InPrivate window in Edge or incognito window in Chrome
- Navigate to https://forms.office.com directly (do not navigate to any other URL)
- Sign in to Forms with O365 credential.
- Then see if the issue still exists.
Jun 06 2018 11:09 PM
Jun 06 2018 11:38 PM
Jun 07 2018 01:40 AM
Jun 07 2018 01:41 AM
Jun 07 2018 02:05 AM
Hi,
I have followed your suggested steps here but am still having the same issue.
Kind regards,
Neil
Jun 07 2018 02:20 AM
Jun 07 2018 05:08 AM
The Forms team has just pushed an update to address the issue, could you please kindly verify the result?
1. Sign out current Forms page.
2. Sign in Forms again.
Jun 07 2018 05:14 AM
Jun 07 2018 05:20 AM
Same here:) Thank you and your colleagues:)
Jun 07 2018 05:21 AM
What was causing the problem?
Jun 07 2018 08:59 AM
Thanks to Jennifer for providing the detail the devs / engineers needed to get a fix out there!
Jun 07 2018 05:54 PM
Jun 07 2018 06:25 PM
SolutionJennifer, gen, Koen, and everyone else,
The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.
Thanks - Frank
Jun 07 2018 08:56 PM
Oct 22 2020 12:19 PM
It's Oct 2020 and I have the same problem. Also, other people at my company also can't access MS Forms. The page keep re-loading all the time.
We tried 5+ different browsers, incognito mode, cokies clearing etc. Nothing helped.