Form Upload fails. Replacing warns all files will be deleted.

[SITech1265]

We use a form to upload photos with a report. The report, including photo urls, is recorded in an SPO list. The form upload question has failed. Common advice is to replace the upload question with a new one. However, deleting the failed questions warns, "This question and all previously collected response data for it will be permanently deleted." Losing previously collected photos is not an acceptable option. 

• What other options are there to get the form working without losing our photos?
• What can be done to reduce the chances of repeat failures?

[#2]

We use a form to upload photos

What kind of form？
MS Form?
yourself.websit.or other third part web port?

[#3]

Microsoft Forms (free).

[#4]

photo urls, is recorded in an SPO list.
?
SPO
share point list?
The form upload question has failed. ?
upload file to a Microsoft Forms (free)?

Can you share some screenshot of failed message?

[#5]

@peiyezhu 

Yes, SPO list meant SharePoint Online list

The file that failed in the example below was a 17kB jpg, but a number of different users with different files experience the identical issue.

Thanks

[#6]

Add a file upload question
In Microsoft Forms, open the form you want to edit.

Add a new question by selecting Add buttonAdd new.

Select More question types Drop down list for more question types in Microsoft Forms, and then select File upload.

Note: File upload is only available when “Only people in my organization can respond” or “Specific people in my organization can respond” is the selected setting.

https://support.microsoft.com/en-us/office/add-questions-that-allow-for-file-uploads-6a75a658-c02b-4...

When responders upload files for your form question, you can find those files in your OneDrive for Business folder.


OneDrive for Business folder.
I am not sure free or not OneDriver for Business folder.
But I guess not SPO.

[#7]

@peiyezhu 

Thanks again for your thoughts.

The form is selected to "Only people in [your organisation] can respond". It is a group form, I am one of the owners of the form, and of the SP Online site where the list and the photos have been working well for many months.

I have just found that the option to add a file upload question is not available. Perhaps there is a common cause. Any ideas? 

[#8]

have just found that the option to add a file upload question is not available.Perhaps there is a common cause
Sure,I guess Microsoft have changed the policy.
Only business ondriver can save the attachments rather than SPO free according.the contents from https://support.microsoft.com/en-us/office/add-questions-that-allow-for-file-uploads-6a75a658-c02b-4....

[#9]

@peiyezhu 

Thanks, but I don't think that is the whole story. If you have a form with one owner, results are stored in OneDrive. If you have a group form the results can be filed in SharePoint. To verify that I started a new form in Microsoft Forms (free). File Upload is available.

My questions remain

• What causes the file upload question to fail, i.e, can failure be prevented?
• If the failed file upload question has to be replaced, how can I preserve the existing photos linked from Microsoft Lists?

Cheers

[#10]

@SITech1265 

sorry,I have no more ideas about Ms Form.

In fact,I use form from my own web port to collect files.

 

[#11]

@peiyezhu 

Thank you for trying. Best wishes.

Perhaps someone else has some ideas.

[#12]

@SITech12651760 

To clarify on the deletion behavior for File Upload question - delete question will remove responses in form including respondent name, submission time, etc. But the files stored in SharePoint will not be deleted, they are stored under My files -> Apps -> Microsoft Forms -> Your Form Title -> Your Question Title.

[#13]

@Dingkun Xie 

"All previously collected response data" refers only to what is seen in the Responses tab of the form?
That is a relief. I wonder how many others misinterpret that text. 

Thanks so much for the clarification.

[#14]

@SITech12651760 

Does anyone have an idea about the second question:

• What can be done to reduce the chances of repeat failures?

This issue has repeated. What causes it? and how can it be prevented?