Apr 23 2019 07:52 AM
Apr 23 2019 07:52 AM
For some reason for question 1, the majority of results have gone into "other". I have been away for a few weeks so this has happened some time in the last month and seems to be affecting all our forms, even some that were created by a colleague and shared with me.
Do you have any clues as to why this might have happened? All our surveys are copies of each other but have been created many months apart. I did remove some questions from the recent surveys but this is even affecting unmodified surveys, such as the first image (early survey) above which was created by a colleague.
Apr 23 2019 07:53 AM
Apr 30 2019 01:45 AM
@Robyn2019No solution yet but I have spotted two new posts reporting the same issue. I see you have replied to one of those. Here is the other https://techcommunity.microsoft.com/t5/Microsoft-Forms/Forms-Summary-show-wrong-results/m-p/482544#M... .
Apr 30 2019 01:49 AM
Apr 30 2019 02:02 AM
@Robyn2019Hi Robyn, to be honest I don't know but I would assume there is some oversight by administrators who can elevate issues. Hopefully someone will be able to help us as it really does make the analysis page useless. Fortunately the underlying results in the workbook don't seem to be affected, for the moment......
May 06 2019 08:39 AM
@yamnitram hi I got the same Problem. I think it is counting incorrectly when someone gives multiple answers with including the Option "others". I try to fit this by deleting the answer but it still don`t work.
May 07 2019 04:17 AM
I'm having exactly the same problem. My Form worked fine when I first set it up about a month ago. I have since shared it with a colleague and collected more results, but now most choice responses are showing as 'other' on the results graph, when this option isn't available for respondents. @Florian_010123
May 07 2019 04:43 AM
May 07 2019 11:19 PM
I've been experiencing the same problem for a week, unfortunately, it hasn't resolved itself yet.
You didn't do anything to solve it?
Aug 13 2020 11:37 PM
@HIral_Soni Same has happened with me too. I have taken a class test and cannot ask the students to take it again. I noticed that under responses, for some questions, there is an extra 'Others' option coming which has skewed my results. I hope this issue gets resolved for me too. Please help if anyone has any clue how to take care of this issue.
Oct 02 2020 06:15 AM
I am curious if you have heard anything. I am having what appears to be the same issue. Some responses are dumped into "other" while others aren't plotted at all.
All the data is correct on the Excel worksheet.
Do we even have an option to call/contact MS directly about this issue? Are there 3rd party options for support?
Thanks in advance!
Oct 04 2020 05:07 AM
@James_Thornton Hi James, fortunately mine resolved itself without me having to do anything. We tend to use the excel results so it wasn't a major problem, although slightly worrying. I guess best export your data on a regular basis and hope nothing gets worse.
There doesn't seem to be much support for MS forms but hopefully it will be picked up and looked at eventually.
all the best