I have this issue all the time. I have a simple form (forms only allows for simplicity anyway) and the top row in my Likert table on question 4 does not send the selected option to my Excel output. So at the moment I have to go to the Responses section within the form, View Results and go through each one and manually enter them. It seems the link between form question (well the top row of the Likert question) is broken. Help please!