SOLVED

Filling out a form: unlicensed user is shown error message

%3CLINGO-SUB%20id%3D%22lingo-sub-87759%22%20slang%3D%22en-US%22%3EFilling%20out%20a%20form%3A%20unlicensed%20user%20is%20shown%20error%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-87759%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20used%20Microsoft%20Forms%20succesfully%20for%20unlicensed%20users%20(parents%20of%20our%20students%20are%20part%20of%20Azure%20AD%2C%20but%20are%20not%20licensed%20for%20Office%20365).%20They%20are%20on%20a%20separate%20domain%2C%20which%20is%20enabled%20for%20the%20tenant.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20suddenly%20these%20users%20are%20shown%20an%20error%20message%20when%20filling%20out%20a%20form%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F17280iCD5D1B363F3BA3DE%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22account_not_activated.png%22%20title%3D%22account_not_activated.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhich%20says%20something%20like%20'The%20account%20is%20not%20enabled%20for%20MS%20Forms'.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can't%20find%20a%20setting%20for%20fixing%20this.%20The%20only%20setting%20is%20enabling%20forms%20to%20enable%20for%20external%20users%2C%20that%20is%20enabled.%20Is%20there%20another%20setting%20I'm%20missing%2C%20besides%20assigning%20a%20license%20for%20these%20users%20(which%20should%20not%20be%20necessary%20for%20filling%20out%20forms%2C%20according%20to%20MS%3A%20%22%3CSPAN%3E%3CEM%3ERemoving%20the%20license%20from%20a%20user%20will%20prevent%20the%20user%20from%20creating%20forms%20in%20Microsoft%20Forms%2C%20but%20they%20can%20still%20respond%20to%20forms%20created%20by%20others%3C%2FEM%3E%22.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-87759%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EForms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-520942%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20Filling%20out%20a%20form%3A%20unlicensed%20user%20is%20shown%20error%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-520942%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24522%22%20target%3D%22_blank%22%3E%40Frank%20Yan%3C%2FA%3EHello%2C%20I%20created%20my%20second%20form%2C%20this%20one%20should%20be%20for%20a%20few%20persons%20out%20of%20my%20Company%2C%20they%20didnt%20have%20a%20O365-Account.%20I%20got%20the%20message%2C%20that%20their%20(personal)%20MS-Account%20didnt%20allow%20to%20fill%20out%20the%20form%20and%20that%20they%20must%20have%20a%20Company%20or%20Education-Account.%20The%20Form%20Settings%20are%20so%2C%20that%20%22each%20Person%20with%20the%20link%22%20can%20fill%20out.%3C%2FP%3E%3CP%3EWhy%20doesnt%20this%20function%3F%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThanks%20for%20answer...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-89315%22%20slang%3D%22en-US%22%3ERE%3A%20Filling%20out%20a%20form%3A%20unlicensed%20user%20is%20shown%20error%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-89315%22%20slang%3D%22en-US%22%3ELauran%2C%20the%20one%20you%20reported%20is%20a%20bug%20brought%20by%20Forms'%20recent%20change.%20An%20unlicensed%20user%20should%20be%20able%20to%20fill%20out%20form.%20We%20have%20fixed%20this%20bug.%20Please%20verify.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-87801%22%20slang%3D%22en-US%22%3ERe%3A%20Filling%20out%20a%20form%3A%20unlicensed%20user%20is%20shown%20error%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-87801%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20exactly%20the%20same%20problem.%20%26nbsp%3BAppearantly%2C%20Forms%20is%20currently%20only%20enabled%20for%20tenants%20that%20have%20the%20entire%20organization%20set%20to%20First%20Release...%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Forms%2FForms-for-E3-tenants%2Ftd-p%2F23069%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Forms%2FForms-for-E3-tenants%2Ftd-p%2F23069%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFilip%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

We have used Microsoft Forms succesfully for unlicensed users (parents of our students are part of Azure AD, but are not licensed for Office 365). They are on a separate domain, which is enabled for the tenant.

 

However, suddenly these users are shown an error message when filling out a form:

 

account_not_activated.png

 

 

 

 

Which says something like 'The account is not enabled for MS Forms'.

 

I can't find a setting for fixing this. The only setting is enabling forms to enable for external users, that is enabled. Is there another setting I'm missing, besides assigning a license for these users (which should not be necessary for filling out forms, according to MS: "Removing the license from a user will prevent the user from creating forms in Microsoft Forms, but they can still respond to forms created by others".

 

2 Replies

Hi,

 

I have exactly the same problem.  Appearantly, Forms is currently only enabled for tenants that have the entire organization set to First Release...

https://techcommunity.microsoft.com/t5/Microsoft-Forms/Forms-for-E3-tenants/td-p/23069

 

Kind regards,

 

Filip

 

Best Response confirmed by Deleted
Solution
Lauran, the one you reported is a bug brought by Forms' recent change. An unlicensed user should be able to fill out form. We have fixed this bug. Please verify.