External sharing has stopped working

%3CLINGO-SUB%20id%3D%22lingo-sub-897051%22%20slang%3D%22en-US%22%3ERe%3A%20External%20sharing%20has%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-897051%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F421182%22%20target%3D%22_blank%22%3E%40gerardc%3C%2FA%3E%26nbsp%3B-%20Find%20where%20the%20original%20document%20is%20uploaded.%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20it%20is%20uploaded%20to%20Sharepoint%3C%2FP%3E%3CP%3E-select%20the%20document%3C%2FP%3E%3CP%3E-click%20the%203%20dots%20and%20select%20%22Manage%20Access%22%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-897082%22%20slang%3D%22en-US%22%3ERe%3A%20External%20sharing%20has%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-897082%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F421242%22%20target%3D%22_blank%22%3E%40AccotinkCaptain%3C%2FA%3E%26nbsp%3BYeah%2C%20that%20was%20the%20issue%20this%20morning.%20That%20setting%20had%20changed%20itself%20and%20wasn't%20allowing%20us%20to%20change%20it%20back%20as%20it%20was%20greyed%20out.%3C%2FP%3E%3CP%3EI%20have%20seen%20a%20few%20others%20with%20the%20same%20issue.%20I%20just%20logged%20back%20into%20the%20form%20just%20now%20and%20Voila%2C%20was%20able%20to%20change%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20assume%20there%20has%20been%20an%20issue%20on%20the%20MS%20side%20for%20a%20few%20hours.%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-897086%22%20slang%3D%22en-US%22%3ERe%3A%20External%20sharing%20has%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-897086%22%20slang%3D%22en-US%22%3EAh%20okay%2C%20sometimes%20it%20does%20take%20awhile%20for%20Sharepoint%20to%20sync%20with%20new%20settings.%20Especially%20if%20it%20has%20a%20lot%20of%20users%20to%20change%20the%20permission%20for%20on%20the%20document.%3CBR%20%2F%3EGlad%20it%20worked%20out!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-896471%22%20slang%3D%22en-US%22%3EExternal%20sharing%20has%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-896471%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20morning%20everyone.%20We%20have%20a%20simple%20form%20for%20students%20to%20request%20our%20library%20to%20buy%20new%20books.%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20was%20set%20to%20%22share%20with%20anyone%20who%20has%20a%20link%22%20-%20this%20morning%20it%20has%20reverted%20to%20%22anyone%20in%20the%20org...%22%2C%20therefore%20rendering%20it%20useless.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20checked%20the%20forms%20settings%20in%20Admin%20centre%20but%20nothing%20has%20changed.%3C%2FP%3E%3CP%3EAny%20pointers%20as%20to%20where%20I%20should%20look%20next%3F%3C%2FP%3E%3CP%3EBest%20wishes%3C%2FP%3E%3CP%3EGerard%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-896471%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EForms%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Forms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Good morning everyone. We have a simple form for students to request our library to buy new books. 

It was set to "share with anyone who has a link" - this morning it has reverted to "anyone in the org...", therefore rendering it useless. 

I have checked the forms settings in Admin centre but nothing has changed.

Any pointers as to where I should look next?

Best wishes

Gerard

3 Replies

@gerardc - Find where the original document is uploaded. 

If it is uploaded to Sharepoint

-select the document

-click the 3 dots and select "Manage Access"

@AccotinkCaptain Yeah, that was the issue this morning. That setting had changed itself and wasn't allowing us to change it back as it was greyed out.

I have seen a few others with the same issue. I just logged back into the form just now and Voila, was able to change it. 

I assume there has been an issue on the MS side for a few hours. 

Thanks

Ah okay, sometimes it does take awhile for Sharepoint to sync with new settings. Especially if it has a lot of users to change the permission for on the document.
Glad it worked out!