Export Answers / NPS question

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Occasional Contributor

Hello,

i used the new NPS question!

But the export to excel stopped with:

german  "Fehler beim Herunterladen der Excel-Datei. Versuchen Sie es bitte später noch mal."

engl "Error downloading the Excel file. Please try again later"

A copy of this form without the NPS question works fine...

any suggestions ?

 

thank you in advance for your help

Heiko

 
 
 

 

4 Replies

Hi @Heiko Klein

 

Not sure why you are having an issue as I do not experience the same thing using NPS and can download the Excel document just fine.

 

If problems persist and it is a big issue for you, you can log a ticket with Microsoft support to get their assistance on this.

 

Best wishes for your form!

 

Cheers

Damien

Thank you, the problem is solved :) I dont know why..but today it is fine
Hi Heiko

Yes this does happen sometimes but at least it is resolved!

Wishing you all the best with your form!

Cheers
Damien
Hi Heiko,

Thanks for reporting this issue.
We have already fixed the bug last week.
Please let me know if you still have the problem.

Regards,
Zhongzhong