Embed form within the mail using shared mailbox

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Occasional Contributor

Hello Community Experts,

I have created a flow which sends a survey when a case is resolved. The survey is sent in the form of link as I'm using shared mailbox.

The customer clicks the link

There is a criterion where I should send the survey using shared mailbox only and i should embed the form directly within the e-mail instead of link

How do I achieve this requirement?

Kindly guide

Best Regards

Sumaira

 

6 Replies

Hello Experts,

I was expecting solution to my problem

Unfortunately nobody advised me

Could anybody please please advise

Its really needed

Best Regards

Sumaira

@Sumaira370 it looks like you'll need to get Forms Pro to do this: https://docs.microsoft.com/en-us/forms-pro/send-survey-email#embed-survey-in-an-email

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User

@RobElliottthanks for looking into my question

The link which you have shared talks about embedding form from forms pro which sends the mail from the forms pro

But i want to embed the same within shared mailbox

Please advise if it is possible @RobElliott 

Best Regards

Sumaira

@Sumaira370 I don't believe that want you want to do is possible.

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User

@RobElliott 

I tried convincing saying that it might not be possible,but they are expecting it to work the way i have mentioned

Please share if you have any other ideas related my issue

So that i can make it work

Best Regards

Sumaira

@Sumaira370  just because they are expecting, it doesn't mean that it can be done with Microsoft Forms. I suggest you look at Google Forms which believe can embed the survey into an email.

 

Rob
Los Gallardos
Microsoft Power Automate Community Super User