Nov 11 2022
11:14 AM
- last edited on
Aug 03 2023
05:13 PM
by
TechCommunityAP
Nov 11 2022
11:14 AM
- last edited on
Aug 03 2023
05:13 PM
by
TechCommunityAP
How do I customize the Thank you message to display the submitted form's unique ID? Instead of "Thank you for submitting a response" it will say "Your Submitted ID is ###". Dynamic content.
Nov 11 2022 12:08 PM
Nov 12 2022 01:47 AM
Solution@MaryChen what we do for our IT Support Ticket system (and for other systems as well) is to use a flow in Power Automate to save the form response into a SharePoint list and send the user a confirmation email with the questions & answers they submitted and the ID of the item in the SharePoint list. The custom thank you message says "Your ticket has been submitted, you will receive an email shortly with the ticket number." This way they know that their issue has been logged. They get the email within about 60 seconds and it's worked well for about 15000 tickets so far.
Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)
Nov 14 2022 04:22 PM
Nov 12 2022 01:47 AM
Solution@MaryChen what we do for our IT Support Ticket system (and for other systems as well) is to use a flow in Power Automate to save the form response into a SharePoint list and send the user a confirmation email with the questions & answers they submitted and the ID of the item in the SharePoint list. The custom thank you message says "Your ticket has been submitted, you will receive an email shortly with the ticket number." This way they know that their issue has been logged. They get the email within about 60 seconds and it's worked well for about 15000 tickets so far.
Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)