Branching simply isn't working on my form

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New Contributor

Hello,

 

I searched the form (survey) and don't see anyone having the issue I am having.  I have a form with about 25 questions, and when I select the Branching option, on the options page, NONE of my questions has the dropdown that is explained in the help file.  In fact, I get a single dropdown that is next to the title of the question (see attached screenshot).

 

Everything here seems pretty straight forward, so what am I missing?

 

Thanks,

 

Pat

 

 

3 Replies

Hi Pat (@pfetty)

 

I hope you are well.

 

Your screenshot shows that you have a question which allows for multiple answers, this is why you don't have the options against each answer.

 

If you want an option against each answer for your branching, you'll need to switch off multiple answers.

 

Without multiple answersWithout multiple answersWith multiple answers switched onWith multiple answers switched on

Branching won't work on multiple answers because it won't know where to redirect the responder when they select the answers whereas picking a single answer is easy to redirect.

 

Hope that makes sense.

 

Cheers

Damien

Hi Damien,

Thanks for the quick reply. This makes perfect sense, so I will work on re-structuring the questions in my form.

Thanks,

Pat

Glad I could help. All the best!

 

Cheers

Damien