No Microsoft Authenticator App as Authentication Method?

Copper Contributor



since couple of days ago we dont have the possiblity for a users to add a MS Auth. App from the drop down list. This is MS's doing, we did not change anything.

We only have: email, phone number and Temporary Access Pass.


What must we do in order to get the app back?


2 Replies



Hi, this method was enabled from the start and nobody changed it afterwards.


Screenshot 2023-12-05 152453.png

A colleague told me that I should just start and follow the procedure. It is ok, but I remeber that from the drop-down menu we could select the app, and now all of a sudden we can not.