Forum Discussion

Iron Contributor

Oct 06, 2018

Solved

Issues with Microsoft Authenticator not popping up Approval message

We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...

Access Management

Identity Management

Robert Woods
Mar 16, 2022
Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.

Debra222

Copper Contributor

Apr 25, 2022

Robert Woods I have been using the Authenticator App for some time (shared Microsoft 365 file between another business and myself) and never had any issues until I upgraded from an Iphone 8 to an Iphone 13.

It says its sending me an approval, but nothing ever comes through. A couple of times, it even tells me i've denied access - which of course I'm not seeing any popups so confused for sure on that one. I've even attempted to add the 6 digit code that is under my account and it says its not a valid code.

I've uninstalled, reinstalled, rescanned the QR Code, etc. Nothing seems to be working. I've even been in hte apple store for a few hours and they couldn't figure it out either.

Need advise as this is a file I use on a pretty regular basis for my job.