Sep 22 2019
- last edited on
Jan 14 2022
I've enrolled a Macbook in to Intune via Apple Business Manager. When I start up the Mac, it takes me to a Remote Management screen and asks for a username and password. I've tried both my Office 365 and Apple Business credentials, but neither work. Both are admin users.
Can anyone point me in the right direction?
Oct 25 2019 12:04 AM
@Simon_L Did you ever sort this out. I'm having the exact same problem with a MacOS VM on a managed MacBook. Asks for credentials but doesn't matter what I enter it just comes back to asking again - not errors, warnings or anything.
Oct 25 2019 12:11 AMSolution
Yes, I did! It was caused by MFA. You can turn off MFA for the particular user, sign in, then turn it back on. But I didn't think that was worth the hassle, so I just used non-user enrolment.
Oct 25 2019 12:27 AM
@Simon_L Bugger!. I thought it might be MFA but I disabled it and tried again and it still didn't work. Must be some other issue or maybe I didn't wait long enough after disabling MFA. I might try it again with a longer wait before I start screaming. It's the first time I've tried to build a parallels VM on an enrolled Macbook so I've never experienced this before.
Thanks for the quick reply.
Oct 20 2021 12:21 AM
Jan 11 2022 06:15 AM
If it's a supervised device you may login with the supervised credentials.
if the device isn't supervised you may uncheck the Supervised tab while preparing your device From Apple Configurator.
Apr 15 2023 06:13 AM
I used itarian integration with apple DEP and the MFA was the issue. I went so far as to make this **bleep** account and add this comment so future suckers don't spend 2 hours googling, hope this helps someone.