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SOLVED

Quarantine details not showing for Quarantine Administrator User Accounts

Copper Contributor

Hello,

 

A customer has some users that have been assigned the Quarantine Administrator Role. When these people open a Quarantined message they see "No data to show" under "Delivery details" and "Email details", this started last Tuesday. 

 

DaniBlaa_0-1706869125219.png

 

As an admin with admin rights for this customer, I do see data here.

I gave my user account Quarantine Administrator permissions and I can repro this issue.

3 Replies
According to the Documentation, Quarantine Administrator should have enough permissions to perform this action. Therefore the next step would be to open a support request so that it can be tracked to the product group.
https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/quarantine-admin-manage...
It did work for several weeks, but two weeks ago the customer suddenly noticed this issue.
Thanks I will raise an request. Thanks
best response confirmed by DaniBlaa (Copper Contributor)
Solution
I did find the solution shortly after this post. It was that the Defender Permissions were set to Exchange Online instead of Defender. After this you need to create the role under Defender XDR permissions.
1 best response

Accepted Solutions
best response confirmed by DaniBlaa (Copper Contributor)
Solution
I did find the solution shortly after this post. It was that the Defender Permissions were set to Exchange Online instead of Defender. After this you need to create the role under Defender XDR permissions.

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