Nov 07 2018 10:02 AM
We are running MS Advanced Threat Analytics 1.9 on-premise. We've noticed that when you look at the directory data for an individual the organization structure starts at the manager above the immediate manager, not showing the manager.
Example:
CEO>CIO>Director>TeamManager
What should show:
CEO>CIO>Director>TeamManager>DirectManager
Nov 07 2018 01:13 PM
There were some known issues with the tree building in 1.9, which we fixed in 1.9 Update 1.
it wasn't the exact same thing but I guess it could cause it as well.
Please upgrade to Update 1, and let me know if it resolved the issue after a few hours or not.
Nov 15 2018 03:23 AM
Nov 15 2018 03:47 AM
Do you get this issue for all users or just this one?
Can you see the profile page for the Direct manager itself ? If yes, does it show the employee under this profile?
Nov 15 2018 05:26 AM
all the users.
Eg - I cant see my manager. But it shows the person whom my manager reports to and higher ups. Same for all the users.
Nov 15 2018 05:32 AM
What about the other questions?
Nov 15 2018 05:41 AM
Nov 15 2018 05:56 AM
So I would suggest opening a ticket with MS support on this one.
We will need to look in your data specifically to understand what is going on,
which is not reasonable to do in a public forum :)
once we find the root cause we can publish the conclusion back here.
Dec 04 2018 06:17 AM
OK, got a repro now in the lab. It's a bug, but the weird thing that the bug I found was introduced in Update 1, not before that.
I opened a ticket for the bug, we will try to fix it for vNext.