Jul 07 2022 11:16 AM
Good afternoon, my Cx was curious about some questions that came along with Golden Ticket Alert.
I tried to figure it out, but was not able to locate sources for the questions. Here are the questions.
Also, I attached the snapshot for better understanding. Thank you in advance!
What exactly does "Due to insufficient source data, default maximum lifetime for user tickets" mean?
> About this I assume there is no existing policy set up yet for the particular case, so it applied default settings. Can anybody elaborate what this means?
What source data is it looking for and how can there be a insufficient amount of it?
> I am not sure, any insights will be appreciated.
An additional question, What does this alert think the default life of a golden ticket is?
> I was not sure on this either. Please provide any insights.
V/r,
Jul 07 2022 02:03 PM
May 22 2023 09:01 AM
May 22 2023 09:03 AM
May 22 2023 09:21 AM
May 22 2023 10:21 AM
@gurulee73 Not being able to read the policy will not trigger a normal health alert in the portal,
as for 99.9% of customers we fallback to the default of 10 hours which works fine.
Please open a support ticket to troubleshoot why the sensor fails to read the correct policy.
May 23 2023 07:06 AM