How long should support take to accept my case

%3CLINGO-SUB%20id%3D%22lingo-sub-481939%22%20slang%3D%22en-US%22%3EHow%20long%20should%20support%20take%20to%20accept%20my%20case%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-481939%22%20slang%3D%22en-US%22%3E%3CP%3EI%20get%20teams%20can%20get%20busy%2C%20but%20support%20still%20has%20not%20accepted%20my%20case%20that%20I%20opened%20a%20week%20ago.%20I%20know%20smaller%20businesses%20get%20treated%20like%20the%20red-headed%20step%20child%2C%20but%20this%20is%20ridiculous%20when%20no%20one%20has%20even%20made%20contact%20with%20me%20within%20the%20SLA.%20I%20have%20called%20twice%20into%20Global%20support%20and%20asked%20them%20to%20get%20someone%20to%20contact%20me.%20Case%20is%26nbsp%3B%3CSPAN%3E119041721002362%3C%2FSPAN%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-482222%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20support%20take%20to%20accept%20my%20case%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482222%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20getting%20someone%20to%20look%20into%20this%20case.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-482146%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20support%20take%20to%20accept%20my%20case%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482146%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F293935%22%20target%3D%22_blank%22%3E%40Valon_Kolica%3C%2FA%3E%3A%20Astrid%20and%20myself%20are%20looking%20into%20this%20right%20now%2C%20I'm%20sorry%20for%20the%20tardy%20response%20on%20our%20end.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-482082%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20support%20take%20to%20accept%20my%20case%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482082%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F322931%22%20target%3D%22_blank%22%3E%40viper1848%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F94531%22%20target%3D%22_blank%22%3E%40Andrew%20Harris%20(AZURE%20SEC)%3C%2FA%3E%3A%20Is%20this%20something%20you%20can%20help%20with%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-487552%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20support%20take%20to%20accept%20my%20case%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-487552%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F322931%22%20target%3D%22_blank%22%3E%40viper1848%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EMy%20pleasure.%20Please%20let%20me%20know%20what%20else%20we%20can%20do.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

I get teams can get busy, but support still has not accepted my case that I opened a week ago. I know smaller businesses get treated like the red-headed step child, but this is ridiculous when no one has even made contact with me within the SLA. I have called twice into Global support and asked them to get someone to contact me. Case is 119041721002362.

4 Replies
Highlighted

@viper1848 

 

@Andrew Harris (AZURE SEC): Is this something you can help with?

Highlighted

@Valon_Kolica: Astrid and myself are looking into this right now, I'm sorry for the tardy response on our end. 

Highlighted

Thank you for getting someone to look into this case.

Highlighted

@viper1848 

 

My pleasure. Please let me know what else we can do.