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Aug 14 2024, 07:00 AM - 09:30 AM (PDT)
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How long should support take to accept my case

Copper Contributor

I get teams can get busy, but support still has not accepted my case that I opened a week ago. I know smaller businesses get treated like the red-headed step child, but this is ridiculous when no one has even made contact with me within the SLA. I have called twice into Global support and asked them to get someone to contact me. Case is 119041721002362.

4 Replies

@viper1848 

 

@Andrew Harris (AZURE SEC): Is this something you can help with?

@Valon_Kolica: Astrid and myself are looking into this right now, I'm sorry for the tardy response on our end. 

Thank you for getting someone to look into this case.

@viper1848 

 

My pleasure. Please let me know what else we can do.