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Aug 14 2024, 07:00 AM - 09:30 AM (PDT)
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How long should support take to accept my case

Copper Contributor

I get teams can get busy, but support still has not accepted my case that I opened a week ago. I know smaller businesses get treated like the red-headed step child, but this is ridiculous when no one has even made contact with me within the SLA. I have called twice into Global support and asked them to get someone to contact me. Case is 119041721002362.

4 Replies



@Andrew Harris (AZURE SEC): Is this something you can help with?

@Valon_Kolica: Astrid and myself are looking into this right now, I'm sorry for the tardy response on our end. 

Thank you for getting someone to look into this case.



My pleasure. Please let me know what else we can do.