Mar 25 2021 11:18 AM
Hi @ll,
I experience the spontaneous emergence of the above-mentioned health problem in several customer networks. These appear without the (conscious) change in the environment taking place.
With all the love for the product, I have understood the possible causes listed here, only analyzing these is very time-consuming and challenging. Yes, we opened support calls at Microsoft. Here we have a couple of Wireshark filters suggested to investigate the problems. Now we are not talking about small networks, but about worldwide installations with many DCs, even more servers and tons of clients. I have now burned so much time with packet sniffing, firewall log evaluations and analyzes and would like to see better support in the product itself. E.g., a suitable log level for the sensors (without support tickets). Or clear information in the timeline of the MSDI Health Center!
Please don't get it wrong, I really love MSDI and have been advising / recommending the product range for many years since ATA has been around. Together with my colleagues, I have supplied a large number of customers with the ATP / Defender product line and I am absolutely convinced of the added value and necessity of the products. Nevertheless, I find that the troubleshooting of NNR is disastrous.
Cheers and tia,
Jens...
Mar 25 2021 02:53 PM