Device isn’t showing as registered in ATP.

[isotonic_uk]

Hi

Was wondering if anyone can advise.

Onboarding our devices to ATP. We use the onboard file and deploy the file using Microsoft Endpoint Manager. I can see the file is install successfully however the device is not showing in ATP.

Have used this URL to help troubleshoot but to no avail: https://docs.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-atp/troublesh...

I think it maybe a networking/firewall issue. Is there a way for me easily to identify whether the endpoint can reach the ATP URLs, ICMP is blocked. 

What is odd the issue only occurs on a domain machine, on a non domain joined machine it works and registers into ATP.

If anyone can advise it would be greatly appreciated.

Thanks

[#2]

@isotonic_uk , I think you are taking about MDATP (endpoint protection), while this forum is for AATP ...

[#3]

@isotonic_uk the link you referenced is for MDATP

You might want to review these links for some steps to follow?
https://docs.microsoft.com/en-us/azure-advanced-threat-protection/troubleshooting-atp-known-issues
https://docs.microsoft.com/en-us/azure-advanced-threat-protection/troubleshooting-atp-using-logs
https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-technical-faq

[#4]

Thanks, yes that's correct. It was MDATP i was referring to.