ATA Center update to 1.9 update1 is stuck

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Occasional Contributor

i have ATA Center 1.9 , i have downloaded 1.9 update 1 started the installation.it is stuck since yesterday on initializing for 18 hours now ,Update status showing the same as yesterday and the ATA service is showing as "Stopping".

 

couldn't find errors on the logs and no error popups, Any idea what might be the issue

3 Replies

Hi,

It is very difficult to know what went wrong without ATA logs, make sure to use the relevant ATA logs. For the update process, you need to work with deployment logs with the *MsiPackage.log file first. Share errors from the logs if you can.

https://docs.microsoft.com/en-us/advanced-threat-analytics/troubleshooting-ata-using-logs#ata-deploy...

Also, make sure that AV isn't scanning the ATA folders.

 

Eli.

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On the deployment log i didn't find  *MsiPackage.log, on Microsoft Advanced Threat Analytics Center_20181030104007.log i couldn't find errors ..

 

[2780:2E84][2018-10-30T10:40:07]i001: Burn v3.11.0.1701, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\S99001~1\AppData\Local\Temp\2\{710D8523-19DD-4280-8244-07C67D5F5E35}\.cr\ATA1.9.1_Upgrade.exe
[2780:2E84][2018-10-30T10:40:07]i000: Initializing hidden variable 'AdministrativeAccountPassword'
[2780:2E84][2018-10-30T10:40:07]i000: Initializing string variable 'NetFrameworkCommandLineArguments' to value '/passive /showrmui'
[2780:2E84][2018-10-30T10:40:07]i009: Command Line: '-burn.clean.room=C:\Users\S99001332\Desktop\ATA1.9.1_Upgrade.exe -burn.filehandle.attached=420 -burn.filehandle.self=424'
[2780:2E84][2018-10-30T10:40:07]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\S99001332\Desktop\ATA1.9.1_Upgrade.exe'
[2780:2E84][2018-10-30T10:40:07]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\S99001332\Desktop\'
[2780:2E84][2018-10-30T10:40:07]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007.log'
[2780:2E84][2018-10-30T10:40:07]i000: Setting string variable 'WixBundleName' to value 'Microsoft Advanced Threat Analytics Center'
[2780:2E84][2018-10-30T10:40:07]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[2780:2E84][2018-10-30T10:40:07]i000: Loading managed bootstrapper application.
[2780:2E84][2018-10-30T10:40:09]i000: Creating BA thread to run asynchronously.
[2780:2E84][2018-10-30T10:40:09]i100: Detect begin, 5 packages
[2780:2E84][2018-10-30T10:40:09]i000: 2018-10-30 07:40:09.2022 10112 1   Debug [\[]DeploymentModel[\]] DetectBegin [\[]Installed=False[\]]
[2780:2E84][2018-10-30T10:40:09]i000: Setting string variable 'NetFrameworkRegistryValue' to value '394271'
[2780:2E84][2018-10-30T10:40:09]i000: Setting string variable 'ServerLevelsServerCoreRegistryValue' to value '1'
[2780:2E84][2018-10-30T10:40:09]i000: Setting string variable 'ServerLevelsServerGuiShellRegistryValue' to value '1'
[2780:2E84][2018-10-30T10:40:09]i102: Detected related bundle: {8825ce29-9d02-458a-b2b2-f02966c4e4a6}, type: Upgrade, scope: PerMachine, version: 1.9.7312.32791, operation: MajorUpgrade
[2780:2E84][2018-10-30T10:40:09]i000: 2018-10-30 07:40:09.2442 10112 1   Debug [\[]DeploymentModel[\]] DetectRelatedBundle [\[]Operation=MajorUpgrade deploymentAction=Upgrade[\]]
[2780:2E84][2018-10-30T10:40:09]i052: Condition 'NetFrameworkRegistryValue >= 394254' evaluates to true.
[2780:2E84][2018-10-30T10:40:09]i052: Condition 'NetFrameworkRegistryValue >= 394254' evaluates to true.
[2780:2E84][2018-10-30T10:40:09]i103: Detected related package: {00601733-5429-4419-8AEC-975B6F48FB48}, scope: PerMachine, version: 3.4.10.0, language: 0 operation: MajorUpgrade
[2780:2E84][2018-10-30T10:40:09]i103: Detected related package: {61DB68F8-F10C-44F0-BFD5-92A0C12D728F}, scope: PerMachine, version: 1.9.7312.32791, language: 0 operation: MajorUpgrade
[2780:2E84][2018-10-30T10:40:09]i101: Detected package: NetFrameworkPackageServer, state: Present, cached: Complete
[2780:2E84][2018-10-30T10:40:09]i101: Detected package: NetFrameworkPackageServerCore, state: Present, cached: Complete
[2780:2E84][2018-10-30T10:40:09]i101: Detected package: BundleActionsPackage, state: Absent, cached: None
[2780:2E84][2018-10-30T10:40:09]i101: Detected package: MongoDBPackage, state: Absent, cached: None
[2780:2E84][2018-10-30T10:40:09]i101: Detected package: MsiPackage, state: Absent, cached: None
[2780:2E84][2018-10-30T10:40:09]i199: Detect complete, result: 0x0
[2780:3200][2018-10-30T10:40:09]i000: 2018-10-30 07:40:09.2522 10112 9   Debug [\[]DeploymentModel[\]] [\[]DeploymentAction=Upgrade[\]]
[2780:3200][2018-10-30T10:40:09]i000: 2018-10-30 07:40:09.4652 10112 9   Debug [\[]DeploymentModel[\]] [\[]IsAfterRestartAndConfigured=False[\]]
[2780:3200][2018-10-30T10:40:50]i000: Setting string variable 'IsConfigured' to value 'True'
[2780:3200][2018-10-30T10:40:50]i000: Setting string variable 'ShouldEnableMicrosoftUpdate' to value 'False'
[2780:3200][2018-10-30T10:40:50]i000: Setting string variable 'InstallationPath' to value 'D:\Microsoft Advanced Threat Analytics\Center\'
[2780:3200][2018-10-30T10:40:50]i000: Setting string variable 'DatabaseInstallationPath' to value 'D:\Microsoft Advanced Threat Analytics\Center\MongoDB'
[2780:3200][2018-10-30T10:40:50]i000: Setting string variable 'DatabasePath' to value 'D:\Microsoft Advanced Threat Analytics\Center\MongoDB\bin'
[2780:3200][2018-10-30T10:40:52]i000: Setting string variable 'DatabaseDataPath' to value 'D:\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data'
[2780:3200][2018-10-30T10:40:52]i000: Setting string variable 'InstalledVersion' to value '1.9.7312.32791'
[2780:3200][2018-10-30T10:40:52]i000: Setting string variable 'BundleActionsConfiguration' to value 'ewAiAFMAaABvAHUAbABkAEUAbgBhAGIAbABlAE0AaQBjAHIAbwBzAG8AZgB0AFUAcABkAGEAdABlACIAOgBmAGEAbABzAGUALAAiAEkAbgBzAHQAYQBsAGwAYQB0AGkAbwBuAFAAYQB0AGgAIgA6ACIARAA6AFwAXABNAGkAYwByAG8AcwBvAGYAdAAgAEEAZAB2AGEAbgBjAGUAZAAgAFQAaAByAGUAYQB0ACAAQQBuAGEAbAB5AHQAaQBjAHMAXABcAEMAZQBuAHQAZQByAFwAXAAiACwAIgBEAGEAdABhAGIAYQBzAGUAUABhAHQAaAAiADoAIgBEADoAXABcAE0AaQBjAHIAbwBzAG8AZgB0ACAAQQBkAHYAYQBuAGMAZQBkACAAVABoAHIAZQBhAHQAIABBAG4AYQBsAHkAdABpAGMAcwBcAFwAQwBlAG4AdABlAHIAXABcAE0AbwBuAGcAbwBEAEIAXABcAGIAaQBuACIALAAiAEQAYQB0AGEAYgBhAHMAZQBEAGEAdABhAFAAYQB0AGgAIgA6ACIARAA6AFwAXABNAGkAYwByAG8AcwBvAGYAdAAgAEEAZAB2AGEAbgBjAGUAZAAgAFQAaAByAGUAYQB0ACAAQQBuAGEAbAB5AHQAaQBjAHMAXABcAEMAZQBuAHQAZQByAFwAXABNAG8AbgBnAG8ARABCAFwAXABiAGkAbgBcAFwAZABhAHQAYQAiACwAIgBEAGUAcABsAG8AeQBtAGUAbgB0AEEAYwB0AGkAbwBuACIAOgAiAFUAcABnAHIAYQBkAGUAIgAsACIASQBzAEUAbQBiAGUAZABkAGUAZABVAG4AaQBuAHMAdABhAGwAbABhAHQAaQBvAG4AIgA6AGYAYQBsAHMAZQB9AA=='
[2780:2E84][2018-10-30T10:40:52]i200: Plan begin, 5 packages, action: Install
[2780:2E84][2018-10-30T10:40:52]i052: Condition 'ServerLevelsServerCoreRegistryValue <> 1 OR ServerLevelsServerGuiShellRegistryValue = 1' evaluates to true.
[2780:2E84][2018-10-30T10:40:52]w321: Skipping dependency registration on package with no dependency providers: NetFrameworkPackageServer
[2780:2E84][2018-10-30T10:40:52]i052: Condition 'ServerLevelsServerCoreRegistryValue = 1 AND ServerLevelsServerGuiShellRegistryValue <> 1' evaluates to false.
[2780:2E84][2018-10-30T10:40:52]w321: Skipping dependency registration on package with no dependency providers: NetFrameworkPackageServerCore
[2780:2E84][2018-10-30T10:40:52]w321: Skipping dependency registration on package with no dependency providers: BundleActionsPackage
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleLog_BundleActionsPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_000_BundleActionsPackage.log'
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleRollbackLog_BundleActionsPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_000_BundleActionsPackage_rollback.log'
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleRollbackLog_MongoDBPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_001_MongoDBPackage_rollback.log'
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleLog_MongoDBPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_001_MongoDBPackage.log'
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleRollbackLog_MsiPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_002_MsiPackage_rollback.log'
[2780:2E84][2018-10-30T10:40:52]i000: Setting string variable 'WixBundleLog_MsiPackage' to value 'C:\Users\S99001~1\AppData\Local\Temp\Microsoft Advanced Threat Analytics Center_20181030104007_002_MsiPackage.log'
[2780:2E84][2018-10-30T10:40:52]i201: Planned package: NetFrameworkPackageServer, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2780:2E84][2018-10-30T10:40:52]i201: Planned package: NetFrameworkPackageServerCore, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2780:2E84][2018-10-30T10:40:52]i201: Planned package: BundleActionsPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2780:2E84][2018-10-30T10:40:52]i201: Planned package: MongoDBPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2780:2E84][2018-10-30T10:40:52]i201: Planned package: MsiPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2780:2E84][2018-10-30T10:40:52]i207: Planned related bundle: {8825ce29-9d02-458a-b2b2-f02966c4e4a6}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[2780:2E84][2018-10-30T10:40:52]i299: Plan complete, result: 0x0
[2780:2E84][2018-10-30T10:40:52]i300: Apply begin
[2780:2E84][2018-10-30T10:40:52]i010: Launching elevated engine process.
[2780:2E84][2018-10-30T10:40:55]i011: Launched elevated engine process.
[2780:2E84][2018-10-30T10:40:55]i012: Connected to elevated engine.
[3588:358C][2018-10-30T10:40:55]i358: Pausing automatic updates.
[3588:358C][2018-10-30T10:40:58]i359: Paused automatic updates.
[3588:358C][2018-10-30T10:40:58]i360: Creating a system restore point.
[3588:358C][2018-10-30T10:40:58]i362: System restore disabled, system restore point not created.
[3588:358C][2018-10-30T10:40:58]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25ebe5d6-13dd-420e-a484-f94b21443a33}, options: 0x7, disable resume: No
[3588:358C][2018-10-30T10:40:58]i000: Caching bundle from: 'C:\Users\S99001~1\AppData\Local\Temp\2\{EADEB81F-653A-4D2A-87E5-F38B5C867063}\.be\Microsoft ATA Center Setup.exe' to: 'C:\ProgramData\Package Cache\{25ebe5d6-13dd-420e-a484-f94b21443a33}\Microsoft ATA Center Setup.exe'
[3588:358C][2018-10-30T10:40:58]i320: Registering bundle dependency provider: {25ebe5d6-13dd-420e-a484-f94b21443a33}, version: 1.9.7412.9649
[3588:358C][2018-10-30T10:40:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25ebe5d6-13dd-420e-a484-f94b21443a33}, resume: Active, restart initiated: No, disable resume: No
[3588:359C][2018-10-30T10:40:59]i305: Verified acquired payload: BundleActionsPackage at path: C:\ProgramData\Package Cache\.unverified\BundleActionsPackage, moving to: C:\ProgramData\Package Cache\C2FE09F3E0699CAE8852610764AC4AC0382F4F22\Microsoft.Tri.Center.Deployment.Bundle.Actions.exe.
[3588:359C][2018-10-30T10:41:00]i305: Verified acquired payload: MongoDBPackage at path: C:\ProgramData\Package Cache\.unverified\MongoDBPackage, moving to: C:\ProgramData\Package Cache\{CA203444-EC89-459E-9153-15C2F64418EC}v3.4.14\mongodb-win32-x86_64-2008plus-3.4.14-signed.msi.
[3588:359C][2018-10-30T10:41:01]i305: Verified acquired payload: MsiPackage at path: C:\ProgramData\Package Cache\.unverified\MsiPackage, moving to: C:\ProgramData\Package Cache\{37DBB06E-985A-4CFC-9D21-183E90013AE6}v1.9.7412.9649\Microsoft.Tri.Center.Deployment.Package.msi.
[3588:358C][2018-10-30T10:41:01]i301: Applying execute package: BundleActionsPackage, action: Install, path: C:\ProgramData\Package Cache\C2FE09F3E0699CAE8852610764AC4AC0382F4F22\Microsoft.Tri.Center.Deployment.Bundle.Actions.exe, arguments: '"C:\ProgramData\Package Cache\C2FE09F3E0699CAE8852610764AC4AC0382F4F22\Microsoft.Tri.Center.Deployment.Bundle.Actions.exe"

Highlighted

The error hsould be in the *MsiPackage.log log.

You cna try again, and this time look for the file before you close the setup wizard.